Customer Service Representative Mandarin Support

Customer Service Representative (Mandarin Support Reservation Project)

**Location:** Kuala Lumpur Malaysia

About the Role

We are seeking a **Customer Service Representative** to support a global hotel and travel reservation project. You will assist customers with booking inquiries reservation changes cancellations and special requests while providing excellent customer service through phone email and fax.

Salary & Schedule

**Salary:** Up to MYR 4000 per month (including language allowance)

**Schedule:** Rotational 24/7 shifts (5 working days 2 days off)

Responsibilities

* Handle reservation inquiries via phone email and fax.

* Assist customers with booking modifying and cancelling reservations.

* Respond to customer requests and provide travel-related support.

* Make outbound calls to hotels and guests regarding special requests.

* Act as a liaison between guests and hotels to resolve issues and complaints.

* Build and maintain positive relationships with hotel partners.

* Deliver excellent customer service and ensure customer satisfaction.

Requirements

* Fluent in Mandarin and English with strong communication skills.

* Fresh graduates are welcome to apply.

* Strong problem-solving and customer service abilities.

* Good commercial awareness and attention to detail.

* Able to work independently and take responsibility for customer issues.

* Flexible to work rotating shifts including weekends and public holidays.

Preferred Qualifications

* Experience in customer service hospitality travel reservations or the hotel industry is an advantage.

* Comfortable handling customer inquiries through multiple communication channels.

* Positive attitude with a customer-first mindset.

What Were Looking For

A customer-focused individual who enjoys helping people solving problems and delivering exceptional service in a fast-paced travel and hospitality environment.

**Language Requirement:** Mandarin & English

**Experience Level:** Fresh Graduates Welcome

**Industry:** Travel & Hospitality / Customer Service

**Location:** Kuala Lumpur Malaysia