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Customer Service Manager

Luxury Business Solutions

Job Location:

Putrajaya - Malaysia

Monthly Salary: MYR 6000 - 9000

Experience Required: 5years

Posted: 24 May 2026 (30+ days ago)

Application Deadline: 21 August 2026

Vacancies: 1 Vacancy

The job posting is outdated and position may be filled

Job Summary

Industry : Local Fashion Brand

We are looking for a Customer Service Operations Manager to lead and optimize our customer service function across multiple platforms (TikTok Shopee Website).
This role is responsible for managing daily operations ensuring high-quality responses planning manpower and improving systems processes and service standards.
This is not a replying chats role. This is an operations systems and leadership role.

Key Responsibilities

Operations Management (Core)
Team Leadership
Performance & KPI Management
Escalation & Issue Management
Systems & Process Improvement
Cross-Department Coordination
Customer Insights & Feedback
Peak & Campaign Planning

Requirements

36 years experience in CS/Operations.
Managed teams of 510 people. E-commerce experience preferred.
Strong operational leadership problem-solving and communication skills. Data-driven mindset.
Calm under pressure. High ownership. Fast learner. Detail-oriented but strategic.

Benefits

Career Progression
5 Working Days

Required Skills:

Strong analytical thinking (can break down complex problems clearly) Solid commercial / business understanding Experience in: E-commerce / marketplace / TikTok environment Ability to connect: Data insight action Strong in: Excel / Google Sheets Comfortable with: Data consolidation from multiple sources Familiar with: BI tools (Power BI Looker etc.) is a plus Able to use AI tools (e.g. ChatGPT) to: Speed up analysis Structure report Generate hypotheses We are looking for someone who: Thinks commercially Challenges assumptions Drives real business impact

Apply Now