Customer Service Manager

Job Duties and Responsibilities

• Respond to customer inquiries regarding stock availability lead times and delivery schedules.
• Handle RFQ (Request for Quotation) processes including coordination with intercompany departments and regional subsidiaries to ensure timely and accurate pricing.
• Verify that pricing in quotations complies with corporate pricing structures and guidelines.
• Manage and process business inquiries and sales orders ensuring seamless communication between internal teams and customers.
• Generate commercial quotations and follow through to order confirmation and delivery.
• Enter and maintain accurate customer quote and order data in SAP.
• Meet and exceed KPIs related to quotation turnaround time order accuracy customer satisfaction and internal response times.
• Regional commercial process role coordinating projects in SAP and CRM interface function between regional and global team enhancing communication in both ways.
• Work closely with the Sales team on new client registration and end use declaration.

Requirements

• Min. Bachelor Degree in Business Administration Marketing or equivalent.
• Minimum 5 years of experience in inside sales quotation support or order processing preferably within an MNC or engineering environment.
• Solid experience managing RFQs across intercompany departments and subsidiaries is essential.
• Proficiency in Microsoft D365 & SAP in MM/SD/PU modules is a MUST.
• Skilled in Microsoft Office and project tools (e.g. MS Project).
• Strong English communication skills (written and spoken).
• Experience in managing and to lead small team
• Possess sharp business acumen with strong interest in AI technology
• Detail-oriented responsive and customer-centric.
• Strong problem-solving skill ability.
• Excellent in Bahasa Malaysia English and Mandarin
• Able to do mathematical conversions on different unit of measures.
• Able to work independently under pressure and with cross-functional global teams.

Benefits

• Competitive salary package
• Performance Bonus
• Medical and Insurance Coverage
• Career development opportunities

Remuneration

MYR 8000 - MYR 10000

Consultant In-charge

Jason