Customer Service Executive

Industry : Online Delivery Platform

Location : Ara Damansara

Working Hours: Rotational shift between 7am - 11pm (8.5hours /day)

Job Responsibilities

• Handle Difficult Calls & Emails: Speak with unhappy customers calm them down and helpthem solve their issues.
• Investigate Problems: Look into customer accounts payment records and app data to findthe root cause of the problem.
• Negotiate Fair Solutions: Decide when to give refunds discounts or special help based oncompany guidelines.
• Work with Other Teams: Partner with our Billing Legal and Operations teams to fix bigissues.
• Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
• Keep Good Notes: Write down clear details about every complaint and fix in our system(CRM).

Job Requirements

• Minimum SPM and above.
• At least 1 year working experience as customer service
• High patience emotional stability and strong problem-solving skills.
• Basic knowledge of customer software (like Salesforce) spreadsheets and billing tools

Interested candidate kindly apply online or email your resume at

Only shortlisted will be notified.