Customer Service Executive

POSITION OVERVIEW

Company is seeking a highly responsible committed and proactive Customer Service Executive to join our growing position is suitable for candidates who enjoy customer interaction case coordination administration reporting and problem-solving. The successful candidate will work closely with the Directors and play an important role in ensuring smooth customer service operations and customer satisfaction.

Customer Service & Case Coordination

• Handle customer enquiries via WhatsApp phone calls email and other communication channels.
  
• Follow up with customers regarding appointments documentation vehicle collection and case progress.
  
• Provide accurate and professional information regarding company services and processes.
  
• Manage customer expectations and maintain a high level of customer satisfaction.
  
• Coordinate with internal departments to ensure smooth case progression.
  

Reporting & Administration

• Prepare daily weekly and monthly reports.
  
• Maintain accurate customer records and case updates.
  
• Verify customer information and supporting documents.
  
• Perform data entry and maintain proper filing systems.
  
• Assist Management with administrative and documentation tasks.
  

• Monitor case progress and ensure timely follow-up.
  
• Coordinate with technicians and operational teams when required.
  
• Attend roadshows exhibitions government programmes and company booth events when required.
  
• Travel when required to support company activities.
  

• Female candidate preferred.
  
• Age: 2130 years old.
  
• Degree holder with 2 years of working experience in Customer Service Administration Client Servicing Operations Coordination or related roles.
  
• Strong communication skills in English and Bahasa Malaysia.
  
• Good computer literacy including Microsoft Excel Word Outlook and online systems.
  
• Good reporting and administrative skills.
  
• Possess own transport.
  
• Willing to travel when required & able to work overtime.
  

• Is responsible committed and dependable.
  
• Has strong follow-up skills and attention to detail.
  
• Is organized and able to manage multiple ongoing cases.
  
• Is comfortable working directly under the Directors.
  
• Can work independently with minimal supervision.
  
• Thrives in a fast-paced SME environment.
  
• Has a positive attitude and strong work ethic.
  
• Takes ownership of assigned responsibilities and follows through until completion.
  
• Is looking for long-term career growth and stability.
  

• Food Allowance
  
• Lifestyle Incentives
  
• Medical benefits
  
• Career growth opportunities within a growing company.
  
• Training and development opportunities.