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Customer Service Deputy Manager
Job Location:
Monthly Salary:
Experience Required:
Posted:
23 July 2026 (30+ days ago)
Posted:
Application Deadline:
20 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Lead the Customer Care team to deliver excellent service and drive customer engagement in support of business growth.
- Own end-to-end order management orders enquiries and complaints ensuring timely resolution and OTIF (On-Time-In-Full) performance.
- Develop and improve customer service policies procedures and departmental KPIs aligning execution with company strategy.
- Coordinate cross-functionally with Supply Chain Production Logistics and Quality to ensure seamless order fulfilment and resolve disruptions/shipment delays.
- Drive continuous improvement and reporting analysing performance data leading digitalisation/ERP initiatives and presenting insights in management reviews
Requirements
- Bachelors/Masters in Engineering Supply Chain Business or related field with 8 years in Customer Service/Customer Care/Order Management (manufacturing environment preferred) including 23 years in a supervisory/managerial role.
- Strong analytical reporting and cross-functional stakeholder management skills with the ability to manage multiple priorities under pressure.
- Proficient in English and Bahasa Malaysia (written and spoken).
- Proactive accountable and results-driven with a strong sense of ownership.
Required Skills:
Bachelors/Masters in Engineering Supply Chain Business or related field with 8 years in Customer Service/Customer Care/Order Management (manufacturing environment preferred) including 23 years in a supervisory/managerial role. Strong analytical reporting and cross-functional stakeholder management skills with the ability to manage multiple priorities under pressure. Proficient in English and Bahasa Malaysia (written and spoken). Proactive accountable and results-driven with a strong sense of ownership.
