Customer Relations Officer

About the job
To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
Ensure the department is fast and efficient for our customers and cost-effective for the IKEA store.
Ensure that customers issues are handled efficiently and with empathy.
Actively working towards fulfilling the four tasks of the store.

Your assignment
I am helpful and friendly in my approach to my customers always aiming for a win-win situation and for
repeat business.
I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers future shopping experiences.
I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
I know our daily and weekly service targets and this drives me to improve our service delivery.
Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
Understanding the IKEA Concept global solutions tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers shopping experience.
I ensure safety guidelines are met within the Customer Relations  area.
I am able to support the front counter in E&R Home Delivery and Merchandise & Pick Up  area when required.

Qualifications :

• Possesses work experience in customer handling.
• A good team player with good communication and interpersonal skills.
• Emotional resilience and possesses the ability to handle conflict. Assertive and able to remain calm and controlled when faced with emotional customers under stressful times;
• Independent able to use and take personal initiatives to make considered decisions.
• Able to multitask and enjoy working in a fast-paced and future-oriented retail environment;
• Be passionate about customers and act to ensure a positive shopping experience;
• Willing to work on weekends shift hours and Public holidays

Additional Information :

Please apply by DD-MMM-YYYY.

Remote Work :

No

Employment Type :

Full-time