Consultant Change Management

About Capco

Capco a Wipro company is a global technology and management consultancy specializing in driving digital transformation in the financial services and energy industry. With a growing client portfolio comprising of over 100 global organizations Capco operates at the intersection of business and technology by combining innovative thinking with unrivalled industry knowledge to deliver end-to-end data-driven solutions and fast-track digital initiatives for banking and payments capital markets wealth and asset management insurance and the energy sector. Capcos cutting-edge ingenuity is brought to life through its Innovation Labs and award-winning Be Yourself At Work culture and diverse talent.

We are experts in Banking Capital Markets Wealth and Asset Management. We specialise in Digital Transformation Data Management & Data Analytics Business & Finance Transformation engagements and IT transformation and Change programs.

We are committed to growing our business and hiring the best talent in the market. Our focus is on maintaining our agile and entrepreneurial culture.

Role Title: Consultant - Change Management

(Title can be adjusted depending on grade)

Role Overview

The Consultant Change Management role supports senior leadership in driving change execution discipline portfolio coherence and governance assurance across largescale transformation programmes.

This role is ideal for individuals with a strong interest in enterprise change operating model transformation delivery governance and adoption effectiveness who enjoy working across multiple programmes and stakeholders. You will play a key role in strengthening change consistency crossprogramme alignment and operational readiness ensuring that transformation outcomes are sustainable and embedded.

Key Responsibilities

Change Portfolio Planning & Governance

Support senior leadership and our client in managing portfoliolevel change planning dependencies and delivery alignment across multiple transformation programmes.

Key activities include:

• Facilitate regular crossprogramme governance and change forums maintaining clear action tracking and decision logs
• Develop and maintain portfoliolevel change artefacts including masterplans dependency maps concentration risk views and impact assessments
• Coordinate enterprisewide outreach to resolve scheduling conflicts validate assumptions and surface emerging change risks
• Conduct scenario and impact analysis to support mitigation planning and leadership decisionmaking
• Build trusted relationships with senior business technology and operations stakeholders to enable timely issue resolution
• Provide adhoc support for regulatory audit or senior management requests related to change readiness and portfolio status

Change Process Design & Adoption Enablement

Support endtoend change process design ensuring clarity of ownership consistency of approach and alignment to target operating models.

Key activities include:

• Facilitate workshops to document currentstate and futurestate change processes including roles responsibilities and controls
• Develop highquality process maps swimlanes and adoption flows aligned to Group standards
• Identify adoption risks handoff gaps inefficiencies and control weaknesses; recommend design or tooling improvements
• Partner closely with programme teams and Quality Assurance to ensure change plans align with solution design and delivery milestones
• Maintain a central inventory of change processes artefacts and version control governance
• Collaborate with Risk Controls and Audit teams to ensure compliance with regulatory and internal requirements

Change Assurance & Quality (Deep Dives)

Conduct structured change assurance deep dives on priority programmes to assess readiness adoption risk and governance effectiveness.

Key activities include:

• Execute structured assurance reviews across programme phases focusing on change readiness stakeholder engagement and operating model alignment
• Review key artefacts (e.g. change plans communications strategies training approaches governance packs) for completeness and effectiveness
• Identify gaps and risks; document findings with practical actionable recommendations
• Engage Programme Leads and PMOs to validate facts and track remediation actions
• Prepare concise assurance summaries to support SteerCo Executive and regulatory reporting
• Maintain repositories of evidence insights and lessons learned to strengthen future change delivery

Strategic Change Resourcing & Capability Planning

Support leadership in shaping workforce and capability strategies to enable sustainable change delivery.

Key activities include:

• Analyse resourcing and capability data to identify change capacity constraints and skills gaps
• Support design of change capability target operating models including role definitions and demand forecasting
• Provide datadriven insights to support leadership decisions in dynamic and ambiguous environments
• Recommend process and tooling improvements to increase transparency and effectiveness of workforce planning

Key Requirements

Core Capabilities

• Change & Stakeholder Management: Strong ability to engage influence and align senior stakeholders across complex organisations
• Analytical & Structured Thinking: Comfortable analysing data identifying patterns and developing pragmatic recommendations
• Adaptability: Strong resilience and ability to operate effectively in fastchanging transformation environments
• Proactivity: Demonstrates ownership anticipates risks and supports early mitigation
• Communication & Visualisation: Produces clear highquality presentations and materials tailored to senior audiences
• Delivery Fundamentals: Solid understanding of transformation lifecycles dependencies and governance disciplines

Preferred Experience & Skills

• Strong proficiency in Excel PowerPoint and Word; comfortable working with large datasets
• Familiarity with enterprise tools such as Clarity Tableau or Azure DevOps (ADO) is an advantage
• Exposure to largescale transformation change or regulatory programmes within financial services
• Basic understanding of technology delivery lifecycles testing phases and operational handovers

Why Join Capco

• Work on highimpact transformation and change initiatives at leading financial institutions
• Gain exposure to senior leaders and enterprisewide change decisions
• Be part of a growing APAC practice with strong career progression
• Thrive in a collaborative inclusive and entrepreneurial culture