Claim Analyst I
Job Location:
Petaling Jaya - Malaysia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Claim Analyst I - (Global Business Services)
Your Job
Youre not the person who will settle for just any role. Neither are we. Because were out to create Better Care for a Better World and that takes a certain kind of person and teams who care about making a difference. Here youll bring your professional expertise talent and drive to building and managing our portfolio of iconic ground-breaking this role youll help us deliver better care for billions of people around the world. It starts with YOU.
Manage end-to-end Trade Promotion Claims (and Chargeback) activities including:
Receive review and validate customer trade promotion claims against approved promotion plans contracts and agreements.
Verify supporting documentation Proof of Performance (POP) customer submissions and claim eligibility.
Investigate claim discrepancies and exceptions with Commercial Sales Trade Marketing Finance and customers.
Process approved claims customer credits settlements and related accounting transactions in accordance with company policies.
Support customer deduction validation and resolution activities relating to trade promotions.
Ensure timely settlement of approved claims while maintaining service level commitments.
Perform post-settlement validation and reconciliation activities to ensure financial accuracy and account integrity.
Maintain accurate documentation and audit trails for all claims activities.
2. Trade Promotion Reconciliation & Dispute Resolution
Reconcile trade promotion claims customer deductions accruals settlements and credit notes.
Monitor aged claims and outstanding deductions to drive timely closure and minimize financial exposure.
Investigate variances unmatched items and settlement discrepancies.
Coordinate resolution activities with Commercial Customer Finance Accounts Receivable and Sales teams.
Provide regular updates and reporting on claims aging disputes deductions and settlement status.
Support month-end and year-end close activities relating to promotional claims and settlements.
3. Transformation & UAT Support (ES4 / SAP S/4HANA)
Participate in User Acceptance Testing (UAT) activities for Trade Promotion Deduction Management and Settlement processes.
Execute test scenarios and validate end-to-end business process flows.
Identify document and support resolution of system defects and process gaps.
Support deployment stabilization hypercare and continuous improvement initiatives following system implementation.
Contribute to process harmonization automation and adoption of new S/4HANA capabilities.
4. Customer & Stakeholder Management
Serve as a key contact for Trade Promotion Claims-related inquiries and escalations.
Build effective working relationships with: Sales & Commercial Teams Trade Marketing Customer Finance Accounts Receivable Regional and Market Finance Teams External Customers and Distributors
Communicate effectively with Mandarin-speaking and Cantonese-speaking stakeholders.
Support issue resolution and drive closure of outstanding claims and deductions.
5. Compliance Controls & Continuous Improvement
Ensure compliance with internal controls company policies and SOX requirements.
Maintain complete audit documentation supporting claims validation approval and settlement activities.
Identify opportunities for process improvement automation and simplification.
Support KPI reporting and continuous improvement initiatives to enhance productivity accuracy and customer experience.
Note: The role is to support CHINA / TAIWAN / HONG KONG
About Us
Huggies. Kleenex. Cottonelle. Scott. Kotex. Poise. Depend. Kimberly-Clark Professional. You already know our legendary brandsand so does the rest of the fact millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldnt exist without talented professionals like you.
At Kimberly-Clark youll be part of the best team committed to driving innovation growth and impact. Were founded on 151 years of market leadership and were always looking for new and better ways to perform so theres your open door of opportunity. Its all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability inclusion wellbeing and career development. You love what you do especially when the work you do makes a difference. At Kimberly-Clark were constantly exploring new ideas on how when and where we can best achieve results. When you join our team youll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles youll focus on winning with consumers and the market while putting safety mutual respect and human dignity at the center. To succeed in this role you will need the following qualifications:
Qualifications/Education/Experience Required:
Bachelors Degree in Finance Accounting Business Administration Commerce or related discipline.
Minimum 35 years of experiencein: Trade Promotion Claims / Customer Deductions /Accounts Receivable /Claims Processing /Sales Support Finance / OTC Operations
Experience in Shared Services GBS or multinational environments preferred.
Experience supporting Hong Kong Greater China or regional APAC markets preferred.
Hands-on experience with SAP ECC and/or SAP S/4HANA is required.
Experience working with Trade Promotion Management (TPM) Settlement Deduction or Claims Management processes is highly desirable.
- Fluent in English.
- Fluent in Mandarin Chinese and/or Cantonese (spoken and written).
Total Benefits
Here are just a few of the benefits youd enjoy working in this role for Kimberly-Clark. For a complete overview see .
Great support for good health with medical dental and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center occupational health nurse and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness injury or other unexpected events.
Additional programs and support to continue your education adopt a child relocate or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime please check out the careers website.
And finally the fine print.
For Kimberly-Clark to grow and prosper we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world. We actively seek to build a workforce that reflects the experiences of our consumers. When you bring your original thinking to Kimberly-Clark you fuel the continued success of our enterprise. We are a committed equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status sexual orientation gender identity age pregnancy genetic information citizenship status or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests which may include drug screening background check and DMV check.
No Relocation:
This role is available for local candidates already authorized to work in the roles country only. Kimberly-Clark will not provide relocation support for this role.
Required Experience:
IC
About Company
Since 1872, we’ve had the foresight to find new ways to make lives better. From creating new categories to starting new conversations, we are constantly innovating our products and our practices to serve and care for the ever-changing needs of the people we touch at all stages.
