Chinese Customer Service Representative Reservation Agent

Job Title: Chinese (Cantonese) Customer Service Representative / Reservation Agent

Location: Kuala Lumpur Malaysia (Local Hire)

Work Schedule: Rotational Shift 24/7 (5 days on 2 days off)

Salary: Up to 4K Gross (Including Language Allowance)

About the Role:

We are looking for a professional Cantonese & English-speaking Customer Service Representative to support international users from our vibrant hub in Kuala Lumpur. You will handle inbound inquiries support reservation requests and assist users navigating online channels ensuring a premium brand image.

Key Responsibilities:

• Respond to customer inquiries reservations and concerns via inbound calls and email channels.
• Support customers in managing their accounts bookings and online orders.
• Securely process payments and handle confidential data with maximum precision.
• Collaborate with the team to continuously improve the customer experience.

Requirements:

• C1 Level Proficiency in Cantonese (Spoken & Written).
• B2 Level Proficiency in English (Reading writing and speaking).
• Bachelors Degree Diploma or equivalent qualification.
• Minimum 6 months of customer support experience is preferred but fresh graduates are highly encouraged to apply.
• Excellent active listening and problem-solving skills.

Ready for a new career move Apply today by sending over your CV!