Cantonese Speaking Customer Advisor

Are you ready to kickstart a rewarding career in the rapidly expanding digital travel and e-lifestyle industry Our multicultural hub in the heart of Kuala Lumpur is looking for enthusiastic communication-oriented Cantonese-Speaking Customer Success Specialists.

In this role you will be the driving force behind our premier Booking Application Project. You will support global consumers and high-end merchants throughout Cantonese-speaking marketssimplifying reservations resolving software glitches and ensuring an elite user experience.

No background in tech or hospitality No problem. We offer a 4-week fully paid onboarding academy to arm you with all the platform mechanics product insights and troubleshooting tools required to thrive. We welcome applications from recent graduates wanting an international environment as well as established professionals transitioning into tech-hospitality.

As a Customer Success Representative your daily workflow will involve:

• Omnichannel Engagement: Interacting with platform users and commercial partners via telephone text chat and email entirely in Cantonese.
• Booking Lifecycle Oversight: Managing reservations from start to finish processing cancellations or modifications and resolving payment gateway errors.
• B2B Vendor Relations: Collaborating with hoteliers venue operators and merchants to address disputes accommodate special requests and synchronize booking calendars.
• Application Troubleshooting: Guiding users through profile setups digital wallet features loyalty point redemptions and basic software navigation.
• De-escalation & Care: Managing customer complaints with empathy and poise converting friction points into long-term brand loyalty.
• Information Logging: Carefully tracking and documenting support tickets bug reports and escalations in our English-language CRM platform.

• Cantonese: Native or business-level fluency (verbal). Crucial: Applicants must be proficient in reading and typing Traditional Chinese characters for all written communications.
• English: B2 level or higher (Upper-Intermediate). You must be capable of navigating English software interfaces reading corporate manuals and collaborating with non-Cantonese speaking team members.

• Academic Background: Holder of a Diploma or Bachelors Degree in any field (graduates with degrees in Communications Tourism/Hospitality or Languages are highly preferred).
• Prior Experience: A background in hospitality tourism or call center environments is a plus though not mandatory.
• Digital Literacy: Ability to work across multiple screens simultaneously adapt quickly to new mobile software layouts and type at a minimum speed of 40 words per minute (WPM).
• Availability: Flexibility to work rotational shifts which include weekends and public holidays to cover global traffic demands.

• Base Salary: An attractive monthly fixed wage enhanced by language premiums shift differentials and attendance rewards.
• Performance Bonuses: Monthly KPI-driven incentives tied to customer satisfaction and operational efficiency.
• Medical Protection: Comprehensive health life and surgical insurance starting on your first day.
• Time Off: Standard annual leave entitlements sick leave and statutory public holidays.

To make your move to Malaysias capital entirely seamless we provide a full-service relocation package:

• Visa Processing: Full sponsorship and administrative management of your Malaysian Employment Pass.
• Flight Coverage: A paid one-way airline ticket from your home city to Kuala Lumpur.
• Temporary Housing: 30 days of free accommodation in a hotel or serviced apartment upon arrival.
• Moving Stipend: Cash assistance to support your initial local settling-in expenses.
• Arrival Support: A dedicated HR logistics coordinator to assist with airport reception local SIM card registration and opening a Malaysian bank account.

• Modern Facilities: Work from a premium corporate high-rise in Kuala Lumpur featuring open workspace concepts employee relaxation zones and modern break areas.
• Accelerated Advancement: Well-defined pathways to transition into Team Leadership Quality Assurance Training or Workforce Management within 12 to 18 months.
• Continuous Learning: Regular access to soft-skills training cross-departmental projects and leadership development programs.

Kuala Lumpur is a dynamic metropolis where historic heritage seamlessly meets modern skyscrapers world-renowned shopping and a legendary culinary landscape. As one of Southeast Asias most cost-effective yet highly cosmopolitan cities it offers expats a premium lifestyle excellent public transportation networks and a central geographical location ideal for traveling across Asia.

To register your interest please upload your latest CV in English by clicking the application link. Candidates who match our profile will be contacted via email for an initial phone interview and a remote language check.