Business Development (BD) Manager

Develop and implement business development strategies to achieve MOVA Malaysias revenue merchant acquisition membership and business growth objectives.

Identify new business opportunities potential merchants brands partners and strategic channels that align with MOVAs business direction.

Lead the team in prospecting approaching pitching negotiating onboarding and maintaining business partnerships.

Develop strategies to increase merchant participation membership adoption transaction volume and overall platform growth.

Analyse market trends competitor activities consumer behaviour and industry developments to identify new opportunities and potential business risks.

Develop and maintain a healthy business development pipeline and ensure sufficient potential leads and partnership opportunities are available for the team.

Evaluate potential partnerships based on commercial value business potential strategic fit and expected return.

Recommend new business initiatives partnership models promotional opportunities and market expansion strategies to Management.

Lead negotiations with merchants brands business partners and other potential strategic partners on commercial terms membership benefits promotional activities and partnership arrangements.

Establish and maintain strong long-term relationships with key merchants and strategic partners.

Oversee the onboarding process of new merchants and ensure that agreed partnership terms and requirements are properly implemented.

Monitor the performance and contribution of key merchants and partners.

Identify opportunities to increase partner engagement transaction volume promotional participation and business contribution.

Manage escalated merchant or partner issues and coordinate with relevant internal departments to ensure timely resolution.

Develop strategies to improve merchant retention and strengthen MOVAs overall partner network.

Lead manage and motivate the Business Development team to achieve individual and overall team KPIs.

Set clear individual and team targets covering areas such as merchant acquisition partnership conversion revenue membership growth sales activities and business performance.

Monitor team performance regularly and identify gaps against agreed KPIs and targets.

Conduct regular team meetings performance reviews pipeline reviews and business discussions.

Provide coaching mentoring guidance and training to BD team members to improve their sales negotiation communication and business development capabilities.

Support team members in handling challenging negotiations merchant objections partner concerns and escalated business issues.

Identify high-performing employees and development areas and provide appropriate recommendations to Management.

Ensure team members follow established SOPs reporting requirements company policies and professional standards.

Support recruitment onboarding and training of new Business Development team members when required.

Establish and maintain a structured sales and partnership pipeline for the BD team.

Monitor the progress of leads from initial contact through negotiation onboarding activation and ongoing partnership management.

Review key performance indicators including new leads conversion rate merchant acquisition active merchants membership acquisition revenue contribution transaction volume and other relevant business metrics.

Analyse individual and team performance against monthly quarterly and annual targets.

Identify bottlenecks in the business development process and implement corrective actions.

Ensure accurate and timely updates of business development activities leads partnerships and pipeline status in the relevant system.

Develop action plans for underperforming areas and follow up on implementation and results.

Lead the planning and execution of MOVA road booths roadshows events exhibitions and other on-ground promotional activities.

Develop event objectives target audiences activity plans manpower requirements and expected business outcomes.

Coordinate with internal teams external vendors merchants and partners to ensure smooth execution of events.

Brief train and supervise BD team members and booth staff to ensure professional representation of MOVA.

Monitor event performance including registrations leads merchant engagement membership acquisition customer engagement and business opportunities generated.

Ensure proper usage and presentation of MOVAs branding promotional materials merchandise and marketing assets.

Review post-event performance and prepare reports covering results feedback challenges and recommendations for future activities.

Work closely with Marketing Human Resources Operations Customer Service Finance Product Technology and other departments to ensure successful execution of business initiatives.

Coordinate with internal teams on merchant onboarding promotional campaigns membership benefits operational requirements and partner-related matters.

Provide the relevant teams with accurate and timely information regarding merchant partnerships promotions and business requirements.

Coordinate with Operations and Customer Service teams to resolve escalated merchant or customer issues that may affect partner relationships.

Work closely with Management to align BD strategies with MOVA Malaysias overall business objectives.

Analyse business performance merchant contribution market trends competitor activities and customer insights to support business decisions.

Prepare regular analysis on merchant acquisition partnership performance revenue contribution sales pipeline and team productivity.

Identify underperforming partnerships and recommend strategies to improve their business contribution.

Monitor competitor offerings merchant programmes membership benefits and market activities.

Provide Management with actionable insights and recommendations based on market and business data.

Identify potential risks and opportunities that may affect MOVAs business development performance.

Prepare and submit accurate weekly monthly and quarterly Business Development reports to Management.

Report on team performance KPI achievement merchant acquisition partnership pipeline revenue contribution roadshows/events and key business developments.

Highlight key achievements challenges pending matters risks and required Management support.

Provide clear action plans and recommendations for areas that are below target.

Present business performance and strategic updates to Management when required.

Ensure professional and effective communication with merchants business partners customers and other external stakeholders.

Support the team in handling customer or partner complaints feedback and escalated issues.

Ensure concerns are followed up and resolved within an appropriate timeframe.

Maintain strong relationships with key stakeholders to support long-term business growth.

Protect and promote MOVAs brand image through professional business conduct and communication.

Ensure all BD activities and partnership arrangements comply with MOVAs internal policies SOPs and applicable requirements.

Ensure commercial agreements promotional arrangements and partnership commitments are properly documented and communicated.

Maintain accurate records of merchant and partnership information.

Identify potential commercial operational or reputational risks and escalate significant issues to Management.

Ensure the BD team maintains professional standards and follows company policies in all business activities.

Maintain strong attendance punctuality and professional conduct.

Ensure the BD team maintains appropriate attendance productivity and work discipline.

Monitor team workload and ensure timely completion of assigned tasks and business activities.

Demonstrate strong ownership accountability and a results-oriented approach.

Perform other relevant duties and responsibilities assigned by the Reporting Manager or Management from time to time.

Bachelors Degree Diploma or equivalent qualification in Business Administration Marketing Sales Management or a related field.

Minimum 35 years of experience in Business Development Sales Partnerships Account Management or a related commercial role with at least 12 years of team leadership or managerial experience preferred.

Proven track record in merchant acquisition partnership development sales or business growth.

Experience managing and developing a Business Development or Sales team is highly preferred.

Strong understanding of sales pipelines business development processes partnership management and KPI management.

Strong negotiation presentation communication and relationship-building skills.

Strong commercial awareness with the ability to identify and convert business opportunities.

Strong analytical and problem-solving skills with the ability to interpret business data and performance metrics.

Proficient in Microsoft Excel PowerPoint and other business reporting tools.

Experience in e-commerce cashback membership affiliate digital platforms retail F&B or related industries is an advantage.

Strong leadership skills with the ability to coach motivate and manage team performance.

Able to work independently make sound business decisions and manage multiple priorities.

Results-oriented proactive resilient and comfortable working in a fast-paced business environment.

Strong interpersonal skills and ability to communicate effectively with internal teams Management merchants and external partners.

Willing to participate in roadshows events and other business development activities when required.