B2B Customer Support Internship

Are you looking for an internship in customer service where you can gain valuable experience and make a real impact Do you thrive in a collaborative fast-paced environment

At Swift we are offering a unique opportunity to join our team as a B2B Customer Support Intern for a 6 months internship. As a member-owned cooperative we are the worlds leading provider of secure financial messaging services connecting over 10000 banking organizations securities institutions and corporate customers in more than 200 countries and territories.

What to expect:

• Engaging with clients via email and phone to resolve inquiries and build rapport

• Assist the Order to Cash team in improving documentation and procedures

• Collaborate with various departments to achieve team goals

• Manage tasks within given time frames and delivering high-quality work

What will make you successful

• University student or graduate currently undergoing/completeda Bachelors Degree or equivalent experience in Business Administration or related fields.

• Excellent communication skills with the ability to build rapport with clients from a wide range of backgrounds

• Demonstrating the ability to fully engage with clients ensuring their concerns are understood and addressed accordingly

• Self-motivated and proactive in seeking process improvements which effectively managing tasks in a fast-paced environment

• Excellent collaborator with the ability to work effectively across different departments

• Strong time management skills and a commitment to delivering high-quality work

• Familiarity with relevant software and tools such as Microsoft Office to efficiently manage tasks and data

Why join our team

By joining our team you will have the chance to be part of a world-class organization that plays a vital role in shaping market practice and defining standards in the financial industry. You will be exposed to the end-to-end process for Order-to-Cash working closely with our Finance Operations teams to ensure flawless customer experience.

What we offer

We give you the freedom to be yourself. We are creating an environment of unique individuals like you with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyones voice counts and where you can reach your full potential.

We are committed to an inclusive and accessible recruitment process. If you require a reasonable accommodation related to accessibility during your application or interview please contact or indicate this in your application.

Please note that this mailbox is not monitored for general recruitment enquiries and should only be used for accessibility or accommodation-related requests (for example related to vision hearing or neurodiversity).

All requests are confidential and will not affect your candidacy.

Dont meet every single requirement At Swift we are dedicated to building a workplace where people can bring their full selves and ideas to the team so if you are excited about this role we encourage you to apply even if you do not meet every single qualification.