Associate People Services Specialist

Primary Function of Position
As a member of the People Services team the Associate People Services Specialist will play a key role
in supporting HR programs and policies processes and systems to ensure that HR service delivery is
timely efficient and compliant. provides first-line HR operational support to employees managers and
HR stakeholders across Intuitive Malaysia market.

The role is responsible for delivering high-quality employee lifecycle administration HR case
management data maintenance reporting support and policy guidance while ensuring compliance with
Malaysian labor requirements and regional People Services standards. S/he will work collaboratively by
building strong relationships that foster trust and accountability across the organization in support of the
company mission vision and core values. S/he will act as an escalation point and liaison for resolution
of more complex cases.

Role & Responsibilities:
Employee & Manager Support

• Serve as the first point of contact for HR queries from employees and managers.
• Resolve inquiries through HR case management tools knowledge bases and standard operating procedures.
• Deliver exceptional customer service aligned with service level agreements (SLAs).
• Provide guidance on HR policies procedures and employee programs.

Employee Lifecycle Administration

• Support onboarding transfers promotions organizational changes and offboarding activities.
• Process employee data transactions accurately within HR systems.
• Ensure employee records are maintained in compliance with data privacy requirements.
• Coordinate employment documentation and employee letters.
• Liaise and coordinate support from and escalation to other Subject Matter Experts (SME). e.g. local HR
• Business Leaders (HRBLs) HRIS and Centers of Expertise (COE) for collaborative case management.

HR Case Management

• Manage and resolve HR cases within agreed service levels.
• Escalate complex cases to HRBPs COEs or specialists as appropriate.
• Monitor case queues and ensure timely closure.
• Identify recurring issues and contribute to process improvements.

HRIS & Data Management

• Maintain employee data in Workday SuccessFactors or other HR platforms.
• Perform data quality audits and corrections.
• Support organizational changes and mass updates.
• Generate standard HR reports and dashboards.

Compliance & Governance

• Ensure adherence to Malaysian employment regulations and company policies.
• Support audits documentation reviews and compliance activities.
• Maintain confidentiality of employee information.
• Follow regional APAC governance and escalation procedures.
• Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits.

Continuous Improvement

• Participate in process standardization initiatives.
• Contribute to knowledge article creation and maintenance.
• Identify automation opportunities and workflow improvements.
• Support People Services transformation and change management initiatives.

Qualifications :

Required Skills and Experience

• Bachelors degree in human resources Business Administration Management or related discipline
• Minimum 4 years of experience in HR Operations role in an international/Global environment.
• Familiar with HR ERP systems and office tools. - Workday ServiceNow etc.
• Experience working in a fast-paced technology company and comfortable operating in a complex changing work environment.
• Manufacturing industry experience preferred with supporting employee lifecycle processes in a global environment.
• Demonstrated ability to work independently initiate and identify solutions whilst prioritizing work and meeting deadlines.
• Strong analytical skills self-motivated and goal-oriented individual passionate about improving business performance.
• Collaborative team-player attitude with solid communication skills and customer service orientation.
• Proficient written and verbal skills in English and local language where required.

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

This position may be filled at a different job level than listed here depending on
business need and/or on the selected candidates experience knowledge and skills.
Compensation will be based primarily on the job level at which the role is filled and the
candidates qualifications consistent with applicable law.

Remote Work :

No

Employment Type :

Full-time