Associate, Collections Analytics and QC

Get to Know the Team

The Regional Collections team is an experienced and diverse group responsible for driving collection strategies training quality control data and analytics across multiple markets and segments. We help maintain portfolio quality within set targets. We are committed to new ideas collaboration and delivering measurable results. If youre looking for a supportive environment where you can make a meaningful impact wed love for you to join us!

Get to Know the Role

• We are looking for an Associate Regional Collections Analytics and Quality Control (QC) to support the team in data-related processes as well as quality control and analytics related processes in the Collections area.
• You will report into the Manager Regional Collections Analytics QC & Training and be based in First Avenue Petaling Jaya office.

The Critical Tasks You Will Perform

• AI Continuous Improvement: Explore and implement conversational AI tools such as ChatGPT or other LLMs to enhance analytics and quality control and improve workflows.
• Data Analytics and Quality Control: Use data-driven analytics platforms to identify trends create applicable insights and improve collections strategies. Ensure business-related quality control by reviewing communication templates monitoring call quality overseeing internal processes and ensuring compliance with legal and regulatory standards.

Qualifications :

What Essential Skills You Will Need

Experience Education and Technical Expertise:

• A Bachelors degree in Business Artificial Intelligence Systems Analytics Computer science or a related field
• At least 1 year of experience in reporting analysis and with exposure to AI-driven tools and methodologies. Individuals with less experience but strong interest and relevant skills are also welcome to apply.
• Experience working with new AI-powered tools and platforms for collections management and optimization. Expertise in presenting complex information and prompt engineering methods to non-technical partners and lead collaboration across diverse teams.
• Proficiency in SQL is necessary for this role.

Additional Information :

Life at Grab

We care about your well-being at Grab here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
• Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.

Remote Work :

No

Employment Type :

Full-time