Assistant Outlet Manager

Find your Shangri-La at Shangri-La Rasa Ria Kota Kinabalu. We do not merely workwe weave joy and wonder into the everyday. We invest deeply in our people supporting them as they pursue their passions while creating moments of joy for our guests all wrapped in the care of our growing Shangri-La family.

At Shangri-La Rasa Ria Kota Kinabalu we believe our people are our greatest asset. We prioritize your growth by offering exceptional learning opportunities career advancement pathways and a supportive work environment that feels like family. Our commitment to honour respect and inclusivity ensures every colleague feels valued and empowered to thrive.

As a preferred employer we provide competitive work benefits equal opportunities and comprehensive training programs to help you reach your full potential. From internal promotions to recognition initiatives we ensure every team member is set up for success and acknowledged for their contributions.

Nestled along the stunning coastline of Sabah our resort offers more than just a workplace. With 494 guest rooms a 64-acre nature reservethe Rasa Ria Reservehome to wildlife like long-tailed macaques and slow lorises and an 18-hole championship golf course with breathtaking views of Mt. Kinabalu (a UNESCO World Heritage site) we inspire a deep connection and joy to nature purpose and community.

Joining Shangri-La Rasa Ria is more than a career moveits an opportunity to be part of a legacy of excellence sustainability and heartfelt hospitality. Together we strive to create unforgettable moments of joy for our guests and joy of growth for our people.

Were looking for an Assistant Outlet Manager or aspiring to be required for our Food & Beverage Service Division.

Job Summary

The Assistant Outlet Manager is responsible for the daily operation and overall performance of the assigned outlet. The role includes managing the team ensuring excellent guest service and product quality delegating duties effectively and ensuring smooth F&B operations. He/she is also responsible for ensuring all hotel procedures food safety requirements rules and regulations are consistently followed in line with Shangri-La standards and policies.

Job Requirement

• Minimum 23 years experience in F&B operations preferably in a 5-star hotel.
• Good leadership skills and able to manage the restaurant independently.
• Strong guest engagement and able to handle complaints confidently.
• Good knowledge of restaurant operations and service standards.
• Good food and beverage knowledge with upselling skills.
• Able to lead train and motivate the team.
• Understand revenue cost control and basic P&L.
• Able to manage manpower roster and daily operations.
• Able to adapt to and comply with Shangri-Las food safety hygiene and hotel SOPs
• Good English communication skills.
• Good problem-solving and decision-making skills.
• Positive attitude well-groomed and able to work under pressure.
• Ready to take ownership and accountability for the outlet.

Interested candidates may apply and attach their Curriculum Vitaebefore 08 October 2026.