Assistant Manager, Retail (Commercial & Sales)
Job Location:
Subang Jaya - Malaysia
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Assistant Manager Retail is responsible for driving the commercial growth and profitability of the companys retail logistics network. The role oversees retail revenue performance customer acquisition network expansion strategic partnerships and commercial initiatives across physical retail outlets. This position works closely with Operations Sales Marketing Product and Finance teams to optimize store productivity improve customer experience and develop new revenue opportunities.
- The role also leads commercial planning and performance management by establishing sales targets KPIs incentive structures and growth strategies for the retail network. The Commercial Manager identifies new business opportunities develops partnerships with merchants and SMEs expands non-marketplace parcel volume and ensures each retail location delivers sustainable revenue and volume growth.
Develop and execute the retail commercial strategy aligned with company growth objectives.
Identify new revenue streams and business opportunities within the retail logistics network.
Develop commercial plans covering parcel volume revenue ASP customer acquisition and profitability.
Monitor market trends competitor activities and customer behaviour.
Drive growth across self-owned stores franchise/reseller outlets and strategic retail partners.
Identify high-potential locations and opportunities for network expansion.
Improve productivity and commercial performance of existing stores.
Develop strategies for underperforming outlets.
Lead acquisition of SMEs retail merchants e-commerce sellers and corporate customers.
Develop non-marketplace parcel volume through direct sales and partnerships.
Build strategic partnerships with retailers business centres e-commerce enablers and other complementary businesses.
Develop sales channels reseller models and outsourcing opportunities
Work with Operations to ensure commercial initiatives can be executed effectively at store level.
Optimise manpower utilisation and sales productivity.
Develop sales processes incentive schemes and performance frameworks.
Establish standardised commercial operating procedures across the retail network.
Build and maintain commercial dashboards and performance reports.
Use data to identify growth opportunities and underperforming stores.
Conduct ROI and profitability analysis for new commercial initiatives.
Provide management with recommendations based on commercial data.
Act as key liaison between internal teams (Finance Ops Legal Procurement)
Manage escalations and ensure timely issue resolution
Align stakeholders on operational priorities and changes
- Minimum qualifications: Diploma with relevant industry experience
- Work experience: More than 2 years of experience working in retail stores
- Professional fluency in English & Bahasa Malaysia; Mandarin is an added advantage
- Proven success in being a team leader of a fully functional team
- Hands-on work experience with a proven track record in reaching and exceeding goals
- Strategic thinker with ability to thrive in a fast-paced entrepreneurial environment; solve complex problems and develop creative solutions
- Effective verbal communication with the ability to serve a wide range of customers
- Own transportation required
Required Experience:
Manager
About Company
Ninja Van is Southeast Asia’s leading logistics provider, with the highest service coverage over 6 countries in the region. Experience the joy of hassle-free deliveries by shipping with Ninja Van today.
