Assistant Manager Customer Account Management

Manage sales profitability and 5P in-store execution for assigned customers. Partner with customers to align company category and brand strategies to increase demand and profitable growth

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
• Develop and implement processes and strategies (local go-to-market strategies sales strategies and customer strategies) for assigned customers to ensure achievement of goals
• Monitor team key performance indicators achievement. Conduct regular reviews to provide feedback on achievements performance gaps and requirements for improvement
• Identify the short-term business needs and objectives of key customers and develop/sell proactive business solutions across the full demand/supply chain
• Manage annual negotiations including trading terms and conditions to facilitate sales agreements and achieve targeted margins
• Manage and monitor 5P execution performance (availability pricing share of shelf etc.) and ensure issues are quickly resolved by the team
• Develop deep insights and actionable recommendations from post-evaluation analyses and incorporate into customer strategies
• Manage reporting of sales and projected sales/margin forecasts. Evaluate trends and form meaningful conclusions to facilitate strategic decisions
• Develop monitor and recommend improvement initiatives on business processes customer services and new techniques (category management scanning etc.)
• Develop and build relationships with customers and a network of contacts to order to understand customer needs and achieve business objectives
• Work closely with the cross-functional teams (e.g. Trade Marketing Product Manager and Supply Chain Management) to ensure efficient and effective execution

• Proven minimum 5 years experience as a FMCG Key Account Management role or in a similar role managing large corporate accounts.
• Strong business acumen and understanding of key account management principles and strategies.
• Excellent communication and negotiation skills with the ability to build rapport and influence at all levels of an organization.
• Demonstrated ability to identify client needs develop customized solutions and close deals.
• Exceptional organizational and time management skills with the ability to handle multiple priorities and deadlines effectively.
• Analytical mindset and proficiency in data analysis to identify trends opportunities and challenges.
• Proficient in using Excel Files and other relevant tools to track account activities manage leads and generate reports.
• Willingness to travel as required to meet with customers and attend industry events. (minimal)