Assistant Manager Client Management

Support the day-to-day operations of client accounts to ensure smooth client business integration and drive growth of clients

• Manage operating departmental budgets and costs according to annual allocation to ensure efficient usage of resources where applicable
• Develop business and trade plans (Marketing Mix) in coordination with clients to achieve overall business objectives and profitability
• Develop comprehensive channel and category strategies by analyzing market trends and customer needs to optimize pricing and product mix.
• Design and implement effective distribution strategies to ensure maximum market penetration and availability of products across all relevant channels
• Manage business integration process for new clients to ensure smooth client integration
• Gather and report client operational results in comparison to KPIs set in the service level agreements
• Explore any opportunities of new business for existing clients by working with Business Development team; manage the contract renewal process
• Take necessary actions to resolve clients operational issues/service complaints
• Manage and schedule business communications and business review meetings with clients management teams
• Act as front-line DKSH representative with the client management team to facilitate ad hoc operational issue resolution escalating to senior management as appropriate
• Act as a DKSH representative to communicate all other necessary issues to clients management teams
• Manage Accounts Receivable and Accounts Payable to ensure timely processing and to maintain an optimal balance level with all outstanding cleared promptly.
• Manage inventory levels with close monitoring on stock balances near expiry stocks and excess inventory to maintain optimal stock levels.
• Manage supply and demand forecasting to ensure accuracy by collaborating closely with the sales team to develop plans and build effective forecasts aligned with the Customers Business Annual Plan.
• Manage and oversee teams delivery of team/function goals to drive execution against goals set
• Drive and manage learning and development of team in the area of Client Management and DKSH behaviors to achieve team/function goals
• Drive self-learning and improvement in the area of Client Management and DKSH behaviors as part of continuous learning

• Minimum Degree holder in related discipline based on the functions requirements
• Minimum five years experience in a similar role
• Minimum three years experience in a managerial
• Demonstrate strong understanding of clients industry/ business/products
• Demonstrate strong client management and communication skills
• Proven project management skills
• Strong analytical background and knowledge of statistical analysis methods
• Demonstrate appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions
• Demonstrate fluency in English both written and spoken. Able to speak in Chinese is an added advantage as will need to liaise with Chinese speaking client.
• Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint)