Enter a job title or keyword

Analyst (Client Onboarding focused, Mandarin & English speaking)

Cision

Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not provided by the employer

Posted: 10 July 2026 (30+ days ago)

Application Deadline: 1 December 2026

Vacancies: 1 Vacancy

Job Summary

Looking for more regional exposure Join us to drive customer success across 8 APAC markets from post-sales onboarding to data analysis.

You will actively participate in pre-sales and post-sales processes for our CisionOne platform - conducting product demos facilitating onboarding performing data analysis and creating tailored reports that maximize client success.

What We Offer:

Client Onboarding focused covering 8 APAC markets
Permanent full-time role
5-day work week (Mon - Fri)
Hybrid work mode - work in ourMid Valley City KLoffice plus work from home
Annual Leave (start at 12 days)
Company Wellness Days
Comprehensive Medical Insurance coverage
24/7 Employee Assistance Program (EAP)
Full statutory social contributions (EPF SOCSO EIS)
Statutory Public Holidays

Primary Duties & Responsibilities:

Work closely with theAPACsales team to understand the clients business goals and objectives includingpre-salesandpost-sales support.
Performs all activities related toonboarding and supporting new clients to the platformincluding but not limited to: answering client inquiries and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
Provides relevant information support ortraining for platform products.
Troubleshoots and supports clients and internal stakeholders withmedia monitoring requestsor related inquiries.
Responsible for delivering reports based on clients needs and helping produce insights that help contribute to meeting clients goals and deadlines which covers performing media analysis of brands competitors or historical data creating standardized dashboards and reports with the use of Cisions proprietary software or Microsoft Office applications.

Desired Skills and Experience:

Passionateabout sales support customer support and client experience
Young talent is welcome. 1-5 yearsof experience in customer support sales operations analytics insights or communications within a relevant industry.
Skilled instakeholder management to build strong relationships (facing internalsales& externalclients)
Confidence in spoken and writtenEnglishandChinese (the position holder will communicate with clients in markets including Singapore Korea Hong Kong Australia Taiwan Vietnam Indonesia and Malaysia)
Self-motivated and analytical with sharp problem-solving skills and a creative mindset to transform data into insights

At Cision we believe in empowering every individual to make an impact. Here your voice is heard your ideas are valued and your unique perspective fuels our collective success. As part of our global team youll thrive in an environment that champions curiosity collaboration and innovation all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether youre solving complex problems or driving bold innovations your growth is our success and together well create the conversations of tomorrow.

Empower your impact at Cision. Be seen be understood be you.

Cision is the global leader in consumer and media intelligence engagement and communication solutions. We equip PR and corporate communications marketing and social media professionals with the tools they need to excel in todays data driven world. Our deep expertise exclusive data partnerships and award-winning products includingCisionOne Brandwatch and PR Newswire enable over 75000 companies and organizations including 84% of the Fortune 500 to see and be seen understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity equity and inclusion is vital to driving our culture sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledgeand named a Top Diversity Employer for 2021 .

Cision is proud to be an equal opportunity employer seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race color religion sex gender identity or expression sexual orientation national origin genetics disability age veteran status or other protected statuses.

Cision is committed to the full inclusion of all qualified keeping with our commitment Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly if reasonable accommodation is required to fully participate in the job application or interview process to perform the essential functions of the position and/or to receive all other benefits and privileges of employment please contact

Cision Inc. the Company only communicates with candidates and extends job offers through direct channels not third parties.

Please review ourGlobal Candidate Data Privacy Statementto learn about Cisions commitmentto protecting personal data collected during the hiring process.

Required Experience:

Apply Now