Air Freight Import Export Specialist

Opportunity

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.

Key Responsibilities

Airfreight Operations Documentation & Compliance

• Manage end-to-end airfreight import and export shipment execution for assigned customers from post-booking through delivery.

• Coordinate with airlines agents transport providers warehouses and internal stakeholders to ensure seamless shipment execution.

• Prepare validate and process all required airfreight and import/export documentation.

• Maintain accurate compliant and complete shipment files in accordance with company customer and regulatory requirements.

• Monitor shipment milestones proactively manage delays and operational exceptions and ensure timely system updates.

Customer Service Financial Control & Continuous Improvement

• Serve as the primary operational owner for shipment files ensuring accurate operational finance activities cost verification and invoice processing.

• Proactively communicate shipment status exceptions and resolutions to Customer Service teams and support customer query resolution.

• Collaborate closely with Operations Finance Customs and external partners to deliver service excellence and meet customer expectations.

• Identify and implement process improvement opportunities to enhance operational efficiency service quality and compliance.

• Support performance reporting data accuracy and adherence to operational standards and best practices.

• Minimum 25 years of experience in Airfreight Operations Freight Forwarding Import/Export Operations or Logistics Coordination

• Strong understanding of airfreight import and export processes documentation and shipment execution

• Knowledge of international transportation regulations customs procedures and trade compliance requirements

• Experience working with freight forwarding systems and transportation management platforms

• Strong attention to detail with the ability to manage multiple shipment files simultaneously

• Excellent problem-solving and exception management capabilities

• Strong communication and stakeholder management skills

• Customer-focused mindset with the ability to work effectively in a fast-paced operational environment

• Proficiency in Microsoft Office applications particularly Excel

• Experience with CargoWise or similar logistics systems is an advantage

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law.
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