AI Quality & Implementation Analyst

About WhiteCoat

WhiteCoat is a Singapore-headquartered omnichannel provider of integrated health andwellness services that serves as the first and single touchpoint for all care needs in SoutheastAsia.

Since launching in 2018 WhiteCoats digital platform powers a wide range of services includingtele- and in-person consultations as well as medication fulfilment and diagnostic testingacross primary specialist and allied care. With a focus on the B2B space WhiteCoat has forged strategic partnerships with the regionsleading insurers corporates and care providers to provide accessible and affordable high-quality care to its users.

The Group currently has offices in Singapore Indonesia Malaysia and more information on WhiteCoat please visit .

What you will be doing

We are looking for an AI Quality & Implementation Analyst to help turn customer needs into reliable usable product outcomes. This is a hands-on hybrid role spanning business analysis manual QA test automation AI quality evaluation and customer-facing implementation.

You will work closely with customers product engineering and delivery teams to understand real workflows define requirements test releases automate regression coverage and improve how AI-enabled features perform in practice.

On a day-to-day basis you will be responsible for

• Gather and clarify business requirements through customer conversations workflow analysis and stakeholder interviews.

• Convert requirements into process maps user stories acceptance criteria test cases and release-readiness checklists.

• Perform thorough manual testing across core product workflows integrations APIs edge cases and production-like environments.

• Design build and maintain automated regression tests using modern tooling such as Playwright Cypress Selenium and API-testing frameworks.

• Investigate defects document clear reproduction steps assess impact and severity and partner with engineering through resolution.

• Test AI-enabled workflows for accuracy relevance consistency safety hallucinations and business usefulness.

• Create AI evaluation scenarios representative test datasets prompt test suites and quality benchmarks.

• Support customer implementations: configure workflows validate integrations troubleshoot issues and translate feedback into product improvements.

• Participate in release planning UAT go-live readiness and post-deployment monitoring.

• Identify recurring quality usability and operational issues; propose practical fixes and automation opportunities.

• Maintain high-quality documentation for requirements test coverage known issues and customer-specific configurations.

What success looks like

Within the first 90 days you will have established clear test coverage for priority workflows improved regression confidence through automation strengthened AI-quality testing and become a trusted bridge between customers product engineering and delivery.

Our Benefits

• Make a Real Impact: Opportunity to contribute to a leading digital health companys rapid growth.

• Fast-paced Start-up Environment: Experience an environment where you get to own and make tangible impact without bureaucracy getting in the way of rapid decision-making.

• Great Team: Collaborate with intelligent friendly and supportive professionals from diverse backgrounds.

• Hands-on Learning & Growth: Gain hands-on experience in strategy partnerships operations and product innovation within a growing industry.

• Competitive Compensation & Benefits: Competitive compensation and performance-based bonus. Holistic health insurance for your peace of mind for both in-patient and out-patient coverage.

How to apply

If you believe you have what it takes for this role click Apply and join us on our journey to make a positive impact on the lives of people through innovative healthcare solutions!

What we are looking for

Required:

• Experience in a hybrid QA business analyst implementation solutions or product operations role.

• Strong manual testing skills including exploratory testing regression testing UAT integration testing and defect triage.

• Hands-on experience with test automation and API testing.

• Ability to turn ambiguous business needs into precise testable requirements and acceptance criteria.

• Practical familiarity with AI products and concepts including prompting LLM limitations RAG/agent workflows evaluation methods hallucination testing and AI safety.

• Comfortable speaking directly with customers and translating between business users and technical teams.

• A forward-deployed mentality: you take ownership of outcomes work well in ambiguity investigate deeply and unblock delivery rather than waiting for perfect instructions.