AI & Automation Solutions Manager

Job Purpose

To lead the design governance implementation and adoption of AI-enabled automation solutions that improve productivity service quality data-driven decision making and operational scalability across business lines and support functions. The role bridges business needs with practical technology delivery using workflow automation Microsoft Power Platform Copilot Studio Power BI and responsible AI practices to convert business pain points into sustainable digital solutions.

Scope

• Own the AI and automation opportunity pipeline from discovery prioritisation and business case development through solution delivery adoption and benefit tracking.
• Partner with country and business line stakeholders to identify high-impact use cases in operations commercial finance HR and shared service processes.
• Promote reusable solution patterns governance standards and adoption practices to scale automation safely and consistently.

PRIMARY RESPONSIBILITES

Lead the country AI and automation roadmap ensuring initiatives are aligned with business priorities compliance requirements and measurable productivity outcomes.

Translate business requirements into practical automation analytics and AI solution designs including process workflows dashboards AI assistants document extraction AI agents and system integration opportunities.

Manage the full delivery lifecycle for automation initiatives from use-case assessment and solution feasibility to implementation testing deployment change management and post-implementation benefits review.

Establish responsible AI and automation governance including guardrails for data privacy security access control risk management documentation and user adoption.

Build internal capability by coaching business users developing champions creating reusable templates and promoting automation discipline across functions.

Evaluate external vendors and solution partners where required ensuring fit-for-purpose technology selection commercial viability and sustainable support models.

SPECIFIC RESPONSIBILITES

Strategy Portfolio and Governance

Develop and maintain a prioritised pipeline of AI workflow automation RPA analytics and digitalisation initiatives.

Apply portfolio governance to track status risk dependencies resource needs adoption readiness and realised benefits.

Prepare business cases and recommendations for leadership approval including effort cost impact scalability and risk considerations.

Solution Design and Delivery

Design and coordinate implementation of business solutions using Microsoft 365 Power Platform Power Automate Power BI Copilot Studio and other approved enterprise tools.

Support AI-enabled use cases such as document extraction knowledge-base assistance workflow intelligence AI agent support and reporting automation.

Work with IT and data owners to ensure solution architecture data flow integration permissions and support model are fit for purpose.

Stakeholder Management and Change Adoption

Facilitate workshops with business users to map processes identify pain points simplify workflows and define clear requirements.

Engage senior stakeholders to align priorities remove roadblocks and communicate value creation from automation initiatives.

Drive user adoption through communication training champions network feedback loops and continuous improvement.

Leadership and Capability Building

Lead or coordinate a small team of automation analysts developers citizen developers or project resources depending on business needs.

Define standards reusable templates and playbooks for automation delivery testing documentation and handover.

Promote a practical innovation culture focused on responsible AI measurable outcomes and operational excellence.

Qualifications :

PROFILE

Education and Experience

Bachelors degree in Computer Science Information Technology Business Information Systems Engineering Data Analytics or related discipline.

Minimum 8 to 10 years of experience in digital transformation business process automation AI-enabled solutions workflow automation consulting business analysis or technology delivery.

Proven experience leading automation or digitalisation initiatives across multiple functions business units or countries.

Demonstrated ability to manage stakeholders shape requirements lead delivery governance and convert business problems into practical technology solutions.

Experience in regulated risk-aware or enterprise environments with strong attention to governance documentation and change control.

Preferred Qualifications

Microsoft Power Automate RPA Developer Associate (PL-500) Power Platform certification Microsoft Copilot Studio Azure AI Power BI certification PMP/CAPM Agile or Lean Six Sigma certification will be an advantage.

Experience with AI proof-of-concepts document intelligence workflow intelligence AI agents OpenAI/LLM integration or enterprise knowledge-base automation will be an advantage.

Strong command of English and Bahasa Malaysia; Mandarin or other regional language capability is an advantage for stakeholder engagement.

Additional Information :

Behavioural Competencies

• Customer-focused and service-oriented approach.
• Strong collaboration and partnership mindset.
• Adaptable and resilient in a fast-paced environment.
• Demonstrates sound judgment and decision-making capabilities.
• Committed to SGS values quality standards and ethical conduct.

Travel Requirement: Up to 20%

Employment Type: Permanent

Remote Work :

No

Employment Type :

Full-time