Account Executive (APAC)

*Resume MUST be in English

Location: APAC

Role: Account Executive

Department: Sales Department

About

Founded in Hong Kong in early 2017 is an AI-powered business messaging platform that helps companies manage customer conversations across chat calls and email all in one place.

Trusted by businesses in over 127 countries and recognized by G2 and SME100 enables fast-growing companies around the world to capture convert and retain customers at scale.

We operate as a globally distributed team with employees based around the world contributing to a diverse and inclusive culture. Join us and be part of a team that is shaping the future of customer conversation management!

Our Culture

At we move fast work smart and always keep our customers at the heart of what we do. Heres what we stand for:

• Solve Customer Problems: Every effort must solve real customer pain points. No guessworkjust real feedback and clear value!
• The 80/20 Rule: We focus on 20% of actions that create 80% of the value. Simple is powerfulit gets us moving fast.
• 100% Alignment 80% Accuracy: We aim 100% team alignment and 80% accuracy. Perfect plans can waitclear goals come first.
• Be Direct: We give honest feedback and tackle problems head-on. Clarity moves us forward!
• Own It and Support Each Other: We step up help out and drive outcomestogether.
• Build Human Connections: Work is better when we trust care and celebrate wins together. Were a team!

Role Description

At Sales are pivotal to our companys success. As a sales personnel you will be using proactive and inbound selling strategies to engage with mid to large-size businesses to close new business. You will use your knowledge of handling B2B sales to identify business opportunities with current leads and prospective key clients.

We are looking for a Account Executive to join our Sales team and focus on our Mid Market customers across APAC. This segment represents a huge opportunity for and we want someone who is eager to do the best work of their lives while supporting others in doing the same.

You will be responsible for driving the sales process with prospective customers as well as expansion within existing accounts. You will work closely with our customers to understand their business goals and act as their trusted guide to understanding how would be a good fit in their organization. Youll also work with cross-functional teams to help align our product roadmap and marketing materials with customer feedback. If you enjoy working with customers from a variety of industries in a rapidly changing environment then come and join us!

Responsibilities

• Be the driving force behind our revenue growth by proactively seeking new opportunities
• Own and manage the sales cycle from discovery to close including qualification solution presentation negotiation and closing.
• Educate potential customers on the immense value that offers
• Provide tailored solution recommendations based on customers unique business needs and usage patterns
• Manage multiple customer relationships simultaneously guiding them through various stages of the sales process
• Handle inbound customer inquiries with finesse effectively addressing billing legal security and technical concerns
• Act as the advocate for our customers collecting valuable feedback to fuel ongoing improvements including product enhancements
• Stay informed about industry trends competitive offerings and emerging technologies to effectively position the companys products in the market
• Assist with additional tasks and responsibilities as needed to contribute to the teams success
• Cross-Functional Collaboration: Work closely with the Customer Success team and other teams to ensure smooth handover of clients and alignment on client feedback and product improvements.
• Develop strategic plans for targeted key accounts to expand usage and identify opportunities for upsell and cross-sell ensuring long-term success and client satisfaction.

Qualifications

• Prior experience in B2B SaaS sales with a proven track record of success in selling to mid-market accounts within the APAC region.
• Exceptional proficiency in clear and concise spoken and written English is a Must
• A track record of successfully closing sales deals within a B2B SaaS company is highly preferred
• Youre passionate about identifying customer needs and ensuring their satisfaction
• An ambitious and goal-driven mindset is crucial for success
• You thrive in a flexible and dynamic environment showing resilience in the face of challenges
• While not required the ability to speak French is a valuable asset
• Familiarity with solution selling or similar methodologies.

Heres whats in for you

• You will become part of an amazing culture with smart collaborative teammates who actually care about each others growth and success.
• You will grow more here than you would anywhere else that is a promise.
• Virtual events like talent shows Among Us nights and online game sessions to keep the fun going no matter where you are!
• We offer a highly competitive compensation package.
• Flexible working environment and working hours that fit your lifestyle wherever youre based.