Account Associate Japanese Speaking

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world freeing our customers to focus on the strategic initiatives that shape their business.

Every day you will collaborate with a team dedicated to providing consistent sustainable global solutions no matter where our customers operate. With over 30000 employees across Asia the Americas Africa and Europe we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

Customer Engagement & Support

Drive organic growth through upselling (commercial moves adds and changes under existing contracts).

Manage customer governance structure for sales operations including creating and maintaining regular reports.

Handle day-to-day account activitiesprocessing customer requests maintaining strong relationships and executing action plans.

Support customers in adopting digital platforms (e.g. for quotes and ordering) including training and compliance.

If assigned Integration Services: position IS products (hardware software services) monitor deployment milestones identify expansion opportunities ensure customer satisfaction and collaborate with partners and sales specialists.

Bid Support & Non-Organic Growth

Aid in contract renewals repricing and project preparation ensuring alignment with standard quote-to-bill models.

Align with account managers and bid teams to determine bid feasibility serve as a Sales Operations consultant in bid proposals.

Validate and sign off key contractual elements (e.g. billing terms order processes payment terms).

Assist with setup of service description processes documentation and checklists to streamline the bid-to-order phase.

Quote-to-Order Process Ownership

Manage the quote-to-order cycle for clients: ensure performance aligns with customer expectations uphold customer-specific processes (price books billing labeling etc.).

Escalate pending actions promptly (unsent quotes billing issues).

Initiate and contribute to improvement projects for operational excellence.

For Integration Services: manage quotes from capturing client requirements through to delivery including technical validation pricing and coordination with delivery teams.

Account Manager Support

Oversee organic growth and reporting for small to medium accounts.

Identify and report new business opportunities.

Advise on quote-to-bill processes and support account managers in achieving goals related to revenue order intake customer satisfaction and receivables

Billing Support

Collaborate with billing and finance teams to resolve invoice queries credit notes and receivable issues.

Define billing procedures during order processing and ensure alignment with customer expectations.

Other Responsibilities

Drive Sales Operations processes across various internal departments such as Customer Success & Operations Billing Finance etc.

Bachelors Degree in Telecommunication Business Management or any equivalent.

4-5 Years relevant experiences in sales support account support/operations or similar roles.

Good understanding of telecom / IT markets and solution when relevant.

Knowledge of quote to bill.

Skills in customer communication (internal and external) ability to manage customer expectations.

Basic financial skills understand how invoicing payment delays affect cash flow and profitability.

Proficient with office tools (e.g. Excel Power point) and likely familiarity with quotation / CRM tools

Language Skills: Fluent in Japanese and English is mandatory

You bring a can-do attitude tackle challenges head-on and challenge the status quo with new and innovative ideas.

Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
Professional Development: training programs and upskilling/re-skilling opportunities.
Career Growth: Internal growth and mobility opportunities within Orange.
Caring and Daring Culture: Health and well-being programs and benefits diversity & inclusion initiatives CSR and employee connect events.
Reward Programs: Employee Referral Program Change Maker Awards.