Customer Support Team Lead Jobs in Sepang

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Customer Support Team Lead

Wise

profile Singapore - Singapore

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...

13 days ago
Full Time

Protege Structure Repair Support Team

Airbus

profile Sepang - Malaysia

Job Description:Handle and treat all technical queries including answer to customers.Trigger and follow-up corrective actions.Ensure compliance with KPIs (OTD).Deliver technical solutions to customers for related in-service issues.Consolidate and analyze of in-service data from customers.Support Con...

30+ days ago
Full Time