Customer Experience Consultant
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
As aCustomer Experience Consultant you will be the main point of contact for our direct customers supporting them throughout their journey and onboarding them into theMaerskenvironment.
Your activities may include (but are not limited to):
Endtoend shipping process management
Supply Chain Management
Case and dispute management
Customer onboarding and relationship management
Online customer assistance
Crossselling and valueadded services
Key Responsibilities
Take ownership of thecustomer experienceby managing import and export shipment processes in compliance with company procedures and regulatory requirements ensuring smooth endtoend execution
Be fully responsible forcustomer satisfaction building strong relationships and understanding customers businesses service needs drivers and expectations with a continuous focus on identifying new business opportunities
Deliverproactive customer supportby tracking shipments informing customers of any deviations from the original transport plan and recommending suitable solutions or alternatives
Operate effectively in aKPIdriven environment meeting or exceeding local targets including upselling endtoend products and identifying opportunities for continuous improvement
We Are Looking For
Acustomercentric mindsetwith a strong commitment to delivering exceptional customer support
Excellentcommunication problemsolving and relationshipbuilding skills
Strongplanning and organizational skills with the ability to work under pressure and meet deadlines
Basic computer literacy
Latvian and English language knowledge. Russianwill be an advantage.
#RPO #LI-PW1
Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website apply for a position or to perform a job please contact us by emailing .
Required Experience:
Contract
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
