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B2B Junior Customer Experience Specialist (German Speaking)
Job Location:
Monthly Salary:
Posted:
16 June 2026 (30+ days ago)
Posted:
Application Deadline:
13 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Role Summary
Join Our Team as aGerman Speaking B2B Customer Experience Specialist!
Are youfluent in Germanand enjoy working withpeopledata andtechnology This is your opportunity to join a team where youll work with world-class SAP systems and well-known a supportive Scandinavian-inspired environment youll have the chance to grow your career and gain valuable experience in customer experience and HR.
Key Responsibilities
- Utilize Zalaris and SAP systems to manage and administer customer-related HR data.
- Provide first-line support resolve issues and answer inquiries efficiently and professionally.
- Engage with customers through written communication and phone calls*.
- Manage attendance and absence records while ensuring customer data accuracy.
- Prepare and deliver insightful reports.
- Assist with inquiries related to systems and self-service portals providing effective problem-solving solutions.
- Help Zalaris improve our learning materials by maintaining internal documentation and continuously adding new knowledge to our extensive knowledge bank.
- Explore the world of customer service and help develop the way we conduct service at Zalaris by identifying improvement areas or suggesting new ideas for excellence.
With us you will not just be doing the above things. Your experiences and ideas will be taken serious and you will be encouraged to continuously share feedback and innovations to help Zalaris to stand out as the best in the field of customer service!
*Not a call center position the majority of communication is written with a moderate call volume (15 calls/day). These typically involve resolving inquiries related to data accuracy payroll calculations or technical support.
Key Skills and Experience
- Fluency in German.
- Strong command of English.
- A genuine enjoyment of communication with a customer-first mindset.
- Attention to detail and precision in handling data.
- Tech-savvy with eagerness to work with advanced systems like SAP.
- Strong problem-solving skills with a positive adaptable attitude.
- A desire to grow professionally and contribute to a collaborative team.
- Willingness to give feedback and contribute ideas on how to make our services even better.
- Willingness to embrace new ways of working.
Nice to have:
- Previous experience in customer service finance or accounting.
- Familiarity with HR systems especially SAP systems.
- An innovative mindset and desire specialize in different topics.
Your educational background is not a concern as long as you have the skills or the enthusiasm to learn!
What We Offer
- Competitive monthly salary starting from 1600 based on seniority experience and skills.
- Flexible work arrangements: hybrid model balancing remote and in-office work.
- Premium health insurance with platinum-level coverage including sports dentistry mental health support massages and more.
- Daily meal perks: lunch compensation office snacks soft drinks and everything you need to craft a barista-style cappuccino or latte.
- Modern city-center office: rooftop terrace free parking and a dog-friendly policy - bring your pet to work!
- People-first culture built on open communication teamwork and collaboration.
- Continuous learning opportunities: training career coaching and professional development opportunities.
- Career growth: a clear progression path global career opportunities within the group and an annual transparent salary review.
- Team spirit & events: annual winter and summer celebrations regular team-building activities and a company sports club for marathons charity runs cycling races and more.
- Supportive & inclusive workplace: a diverse international team values rooted in Scandinavian culture and strong engagement and employee experience scores.
- Additional perks: paid participation in sports events and a range of benefits designed to support your well-being flexibility and work-life balance.
Applications are reviewed on an ongoing basis so dont miss andsubmit your application today and become part of #teamZalaris!
Required Experience:
Junior IC
About Company
Zalaris helps organisations streamline HR and payroll processes across geographies, industries and technology platforms including SAP, Oracle, Workday and CornerStone.
