Application Support Analyst

JoinWandoo Financeas an Application Support Analyst

We are a fast growing global fintech powerhouse with HQ in Latvia and operations across Poland Spain Romania Peru and now also Lithuania. We deliver innovative financial solutions across borders combining tech-driven thinking with global reach.

Were a small but fast-moving support development team sitting at the intersection of technology and business. Youll be the third person on the team working closely with the team lead on a wide range of support tasks from investigating and fixing data issues to coordinating with internal stakeholders to get things resolved quickly and correctly.

This isnt a pure tech role and it isnt a pure ops role its both. If youre someone who can query a database make sense of what you find and then clearly explain the situation to a risk manager or sales rep youll thrive here.

How Youll Make an Impact

• Investigating and resolving complex support tickets (2nd/3rd level) across the full stack
• Analyzing data and fixing issues using SQL internal tools and scripts
• Communicating with business teams sales risk operations to clarify requirements and coordinate fixes
• Documenting solutions and contributing to team knowledge
• Gradually taking on more ownership as you grow into the role

What You Bring to the Table

• Data work here is unforgiving a wrong value in the wrong field can cause a real business problem. Youre the kind of person who double-checks before hitting confirm not after.
• Solid SQL skills youre comfortable writing queries spotting anomalies and making data corrections
• Some coding experience enough to read code understand whats happening write scripts / make small fixes
• Clear confident communication you can talk to both technical and non-technical people without losing either of them
• A methodical ownership-driven mindset you follow issues through to resolution rather than passing them along

Nice to have

• Experience working in a support or operations role
• Experience with Java or Groovy
• Experience with observability tools (DataDog Elastic Graylog or similar)
• Familiarity with ticketing systems (Jira or similar) and understanding basic ITIL concepts
• Fintech or financial services background

Whats in It for You

• A competitive monthly salary of 2500-3000 EUR gross depending on your experience
• Hybrid life - 3 days in the office 2 days in your personal kingdom
• A small high-impact team where your work is visible and your growth is real
• Direct exposure to both the technical and business sides of building a fintech product
• Workcation - enjoy up to 2 weeks per year working from anywhere
• Annual bonus & salary review once a year - because progress matters
• Learning & growth opportunities chose by you approved by us
• Birthday off - your day your rules 5 paid blood donor days - superheroes deserve time off Health insurance after probation - extra coverage to keep you fully protected
• Private gym on office premises - employee-only