Senior Technical Support Specialist

Noda

Job Location:

Riga - Latvia

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Hey there future changemaker!

At Noda were building seamless Open Banking solutions that make payments smarter faster and safer. Were now looking for a Senior Technical Support Specialist to join our team and help drive the next wave of fintech innovation.

What is Noda

Noda is reshaping online payments allowing seamless transactions from customers to merchants bank accounts. Now were looking for a talented Senior Technical Support Specialist to be part of our dynamic team.

Your mission:

Support for clients (companies) during integration with our functionality;
Quality control of integrations including testing;
Maintaining and improving the integration FAQ;
Supporting system operation and stability;
Assisting in the development of integration documentation;
Day-to-day collaboration with internal teams (Account Management Payments Automation SRE) both on routine cases requiring cross-team involvement and on complex investigations;
Mentoring team members sharing knowledge and best practices within the support team.

Your skills and experience:

4 years of experience in technical support;
Strong understanding of HTTP and client-server architecture;
Ability to investigate complex issues using logs and monitoring tools;
Experience with SQL/NoSQL databases;
Experience working with FinTech/payment products;
Hands-on experience supporting payment systems payment integrations or financial products (understanding of payment flows reconciliation PSPs/acquirers is a big plus);
Understanding of SLA/SLO concepts and incident management practices;
Experience mentoring junior/middle support engineers or leading knowledge-sharing initiatives;
Knowledge of Postman Kibana Azure and/or ;
Fluent Russian;
English at B2 level or higher.

What do we offer

Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within their field of expertise by covering the training and education fees.
Team buildings. Doesnt matter where you work from - well find a way to get the Team together. Take a part in a range of online and offline activities as dinners hikes bike/cart ridings karaoke nights boat-trips etc.
Tech. We provide or compensate all necessary hardware.
Non-toxic environment. We love what we do we are proud to be #nodapeople and we are working together to achieve Noda goals!

What happens once you apply:

Your CV will undergo careful review and well quickly update you on the next step in our recruitment journey.
Get ready for an easy-going 30-minute screening call with our HR where youll delve into the heart of our company product and team dynamics while sharing your own experiences and aspirations.
Should the vibe match and your expectations align up next will be an engaging interview with our CPO and HR Director.
And if everything clicks anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks although sometimes it might take slightly longer. Send your application our way we look forward to meeting you!

Hey there future changemaker!At Noda were building seamless Open Banking solutions that make payments smarter faster and safer. Were now looking for a Senior Technical Support Specialist to join our team and help drive the next wave of fintech innovation.What is NodaNoda is reshaping online payments...

Your mission:

Support for clients (companies) during integration with our functionality;
Quality control of integrations including testing;
Maintaining and improving the integration FAQ;
Supporting system operation and stability;
Assisting in the development of integration documentation;
Day-to-day collaboration with internal teams (Account Management Payments Automation SRE) both on routine cases requiring cross-team involvement and on complex investigations;
Mentoring team members sharing knowledge and best practices within the support team.

Your skills and experience:

4 years of experience in technical support;
Strong understanding of HTTP and client-server architecture;
Ability to investigate complex issues using logs and monitoring tools;
Experience with SQL/NoSQL databases;
Experience working with FinTech/payment products;
Hands-on experience supporting payment systems payment integrations or financial products (understanding of payment flows reconciliation PSPs/acquirers is a big plus);
Understanding of SLA/SLO concepts and incident management practices;
Experience mentoring junior/middle support engineers or leading knowledge-sharing initiatives;
Knowledge of Postman Kibana Azure and/or ;
Fluent Russian;
English at B2 level or higher.

What do we offer

Employee Learning and Development. Professional growth. We encourage our employees to constantly develop and grow within their field of expertise by covering the training and education fees.
Team buildings. Doesnt matter where you work from - well find a way to get the Team together. Take a part in a range of online and offline activities as dinners hikes bike/cart ridings karaoke nights boat-trips etc.
Tech. We provide or compensate all necessary hardware.
Non-toxic environment. We love what we do we are proud to be #nodapeople and we are working together to achieve Noda goals!

What happens once you apply:

Your CV will undergo careful review and well quickly update you on the next step in our recruitment journey.
Get ready for an easy-going 30-minute screening call with our HR where youll delve into the heart of our company product and team dynamics while sharing your own experiences and aspirations.
Should the vibe match and your expectations align up next will be an engaging interview with our CPO and HR Director.
And if everything clicks anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 3 weeks although sometimes it might take slightly longer. Send your application our way we look forward to meeting you!