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Wellness Officer
Job Location:
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
1-3years
Experience Required:
Posted:
23 June 2026 (30+ days ago)
Posted:
Application Deadline:
20 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The Wellness Officer is the operational lead for MARGIN KOFISIs workday wellness system
built into every Kaskazi location. This is a hands-on execution-focused role that sits within the Experience
Division.
Key Responsibilities
1. Daily Operations and Class Programming
Own the daily class calendar across all session types: Sweat Stretch Breathe Learn &
Loosen and Open Gym ensuring the daily rhythm of Morning Performance Mid-Morning
Reset Lunchtime Pulse Afternoon Slump Breaker and Evening Release is delivered
consistently.
Manage the 40-minute session / 20-minute buffer model to prevent bottlenecks around
showers lockers and changing rooms.
Oversee booking and check-in processes (app-based QR code or front desk) ensuring every
visit is recorded against member ID.
Manage capacity at roughly 8 participants per slot approximately 100 to 110 user-slots per
weekday tuning by season and demand.
2. Practitioner and Team Management
Build and manage the practitioner roster: yoga instructors HIIT/strength trainers breathwork
facilitators run coaches and massage therapists.
Set and uphold quality reliability and consistency frameworks so every session meets the
MARGIN standard regardless of who is leading it.
Manage any in-house wellness staff including scheduling performance reviews and
professional development.
Coordinate with the F&B team on Productivity Packages: bundled session plus smoothie/salad
combos designed to encourage off-peak use.
3. Member Experience and Adoption
Be the face of MARGIN for members and suite guests setting the tone of calm clarity that
defines the brand.
Drive adoption targets: 70% of members using the centre at least once per week 15% twice
5% becoming champion users at three or more times per week.
Encourage variety of use across session types and build off-peak habits through nudges
prompts and Productivity Packages.
Manage special formats: Breathe Meetings (40-minute working meetings with light movement)
Run/Forest Club and on-demand team wellness bookings.
4. SOPs Facilities and Health & Safety
Own and maintain SOPs for towels laundry soaps amenities locker rooms cleaning
schedules and health and safety compliance.
Manage uniform standards for wellness staff.
Oversee storage tagging and laundry systems for runners and cyclists using a hotel-style kit
tag system.
Ensure the pricing framework is clear: what is included access versus chargeable team formats
such as Breathe Meetings and Run Club.
5. Data Reporting and Continuous Improvement
Track and report on booked versus actual attendance individual usage patterns and
company-level trends.
Deliver monthly member wellness usage summaries to support the member relationship.
Produce aggregate company-level data: average visits per person peak times preferred
formats.
Feed insights to the future Wellness Officer role and Digital Experience Director for system-
level improvements.
6. Mobility and Extended Programming (Phase 2)
Coordinate with the Kaskazi Shuttle for forest runs guided walks and nature-based wellness
sessions.
Support the development of Productivity Packages that bundle shuttle class and F&B into off-
peak experiences.
Requirements
Experience: 4 to 8 years in boutique fitness premium hotel wellness/spa or high-standards
hospitality operations with at least 2 years managing a team and a roster of external practitioners.
Operational rigour: proven ability to build and maintain SOPs manage schedules and run a
facility to a consistently high standard.
People management: demonstrated experience managing both employed staff and
freelance/contract practitioners.
Communication: calm clear and warm. Able to set expectations with practitioners brief the front
desk and make members feel welcome in the same morning.
Fitness or wellness qualifications (personal training yoga breathwork) are a strong advantage but
not essential.
Familiarity with booking/scheduling platforms and member management systems.
Experience launching a new concept or space from scratch.
