Restaurant Supervisor

Fairmont Mount Kenya Safari Club has been consistently ranked among the worlds finest earning a spot on the 2024 Travel Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africas top addition the hotel has been honored as Africas Leading Hotel by the World Travel Awards for the fourth consecutive year most recently in 2025.

The main responsibility of the Supervisor is to assist the Food and Beverage outlets Manager in delegating duties & responsibilities to service staff. Provide a friendly welcome for guests to answer telephones to control the flow of guest to various stations in the restaurant. Provide excellent service and good relation with guest. Handle guest complaint. Train and supervise staff to follow the F&B standards

Key Responsibilities

• Demonstrates Fairmont F&B standards in all interactions.
• Ensures that the standards of Fairmont Hotels & Resorts are maintained and highly implemented.
• Supervises coordinates and gives directions to the entire team of colleagues in a very efficient and correct manner.
• To promote good relationship to the guests and colleagues.
• Control and analyzes the level on: Quality of Service Guest Satisfaction Employees Satisfaction Operating Equipment and Grooming Standards
• Updating all colleague logs/ files.
• Participate in service as necessary in accordance with the restaurant needs.
• Ensure hotel grooming and personal appearance standards are met.
• Control stocks for daily use in the restaurant to ensure restaurants service requirements are met.
• Control breakage waste and spoilage.
• Ensures Safe and Healthy work environment for all the guests and the colleagues.
• Conduct all administrative work required.
• Maintaining the restaurants cleanliness as well as ensuring all maintenance needs are looked after.
• Checks expiry dates and non-dated products on a daily basis.
• Schedules Guest Reservations and arranges for private function or special party.
• Checks opening and closing duties assigned to all colleagues.
• Maintains log book on day-to-day bases.
• Conduct shift briefing.
• Performs job related duties and special project assigned.
• Ensures that the restaurant maintains the high-quality service standards are implemented.
• Performs daily checks on staffing level quality control maintenance cleanliness.
• Establishes guest data.
• Ensures that the unique services of the restaurant are well maintained e.g. by doing table checks.
• Updates the Communication Board.
• Clean all coffee machines and make sure to use the safe right detergents and pills. Any maintenance issue should be reported to the leader on duty.
• Make sure that all open food and beverage items are dated and covered.
• Follows Hotels telephone etiquette standards.
• Follows Occupational Health & Safety regulations.
• Reports suspicious people parcels and behaviors to Security.
• Ensures adherence to Fairmonts Code of Ethics.

Qualifications :

• Diploma or Degree in Hospitality Management Food & Beverage Management Hotel Management or a related field from a recognized institution.
• Minimum of 25 years experience in Food & Beverage operations with at least 12 years in a supervisory role within a reputable hotel or upscale restaurant.
• Strong understanding of luxury hospitality service standards and restaurant operations.
• Knowledge of food and beverage service procedures guest relations and restaurant supervisory practices.
• Proven leadership and team supervision skills with the ability to motivate and manage colleagues effectively.
• Excellent communication and interpersonal skills.
• Ability to handle guest complaints professionally and ensure high guest satisfaction levels.
• Experience in stock control inventory management and minimizing breakage spoilage and wastage.
• Good administrative and organizational skills including report writing log maintenance scheduling and record keeping.
• Knowledge of Occupational Health & Safety standards hygiene sanitation and food safety procedures.
• Ability to conduct shift briefings and ensure grooming and operational standards are maintained.
• Experience in handling reservations private dining arrangements and special events is an added advantage.
• Familiarity with POS systems and basic computer applications such as Microsoft Office.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours including weekends holidays and shifts.
• Professional appearance and grooming in line with luxury hotel standards.

Additional Information :

• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.

Remote Work :

No

Employment Type :

Full-time