Issue Resolution Jobs in Kenya

Smart Applications International is a leading ISO-certified ICT solutions provider delivering a wide range of world-class technological solutions. Fondly known as Smart within the healthcare industry the company was founded to provide innovative secure and high-tech solutions across Africa the Islan...

Lead coach and support the customer service team to achieve performance targets.Ensure timely and accurate order processing invoicing and issue resolution.Handle escalated customer inquiries complaints and service concerns professionally.Monitor KPIs such as response time order accuracy and customer...

Job Title: Receptionist & Administrative Assistant Location: NairobiPOSITION SUMMARYWe are seeking a professional organized and proactive Receptionist to join our team. As the first point of contact for our office you will play a crucial role in shaping our customers experience while providing essen...

Key Account Executive Luxury Hotel Collection Nairobi KenyaSalary: Negotiable DOEKendrick Recruitment is seeking a detail-oriented and service-driven Key Account Executive to join a luxury hotel collection in Nairobi. This role focuses on account care client retention and ensuring an exceptional e...

Lead the Future of AI Autonomous Systems and High-Performance Data DeliveryDigital Divide Data (DDD) is a global leader in powering Machine Learning and Autonomous Systems with high-quality large-scale data. We are seeking an Operations Manager (ML AV & ADAS) who will own delivery excellence elevate...

About the Hiring Company:Our Client is a digital freight management company connecting Africa to global trade. They provide a unified digital platform that simplifies cross-border trade and logistics. Their platform makes shipping seamless by equipping businesses with the right tools to move goods e...

To provide portfolio management support research and analyze relevant client and sector information enabling understanding of the client business to support strategy and business origination objectives. Mainly focus on Energy & Infrastructure sector and Chinese portfolio.Qualifications : Type of Qu...

We are seeking a passionate and motivated Customer Service Intern to join our dynamic team. This internship offers an excellent opportunity to gain hands-on experience in a fast-paced customer service environment. As an intern you will serve as the first point of contact for our valued customers han...

Reports To: Chief Executive OfficerEmployment Type: Full-TimeLocation: Nairobi KenyaPosition Overview:We are hiring an Operations Manager (Housekeeping & Unit Operations) to take ownership of day-to-day operational excellence across our units. This role goes beyond housekeeping supervision and is re...

Sector: Banking & Financial ServicesFunction: Group Shared Services Controls & GovernanceDepartment: Exceptions & Matching ManagementReporting To: Senior Manager / Head Digital Exceptions & MatchingRole PurposeThe Manager Digital Matching & Exceptions Management is responsible for overseeing end-...

Reports to: Quality Control Supervisor Department: Quality ControlRole Purpose:To ensure that all knitted socks meet the required quality standards by monitoring production inspecting socks tracking orders and maintaining accurate production and quality records.Key ResponsibilitiesInspect socks at v...

Serve as the primary liaison with external data-trading partners to develop maintain and support file specifications and integrations.Configure modify test and maintain EDI maps file processes and system interfaces.Analyze business workflows and translate requirements into technical design specifica...

Using MALs internal CRM system manage technical and Service Support escalations from all service touch points (Branch Call Centre Social Media Agencies Field service Anti-piracy team Service Desk etc.)Activate or deactivate customers satellite services upon request.Prioritizing and handling escalati...

Responsibilities: Customer Follow-Up: Proactively engage with customers through phone calls emails and SMS to ensure timely payment of outstanding and overdue balances while maintaining a professional and customer-focused approach.Issue Resolution: Partner with internal teams to identify and resolve...

Reporting To: Senior Tour ConsultantPurpose of the Role:Acting as an integral part of the tours team the role assists in the development of itineraries booking management and client communication ensuring seamless and memorable travel experiences. The consultant is responsible for learning and apply...

Reporting To:Tours ManagerPurpose of the Role The Senior Tour Consultant plays a pivotal role in delivering exceptional travel experiences by designing coordinating and executing high-quality tour programs for corporate leisure and specialized groups. As a senior member of the team the role also inv...