Customer Queries Jobs in Kenya

ABOUT ROLE:Scope and General purpose of the role:The incumbent is required to oversee the functions of: receiving and capturing orders check that the pricing quantity and slitting pattern is correct. The incumbent is also required to maintain good relationships with all customers to grow the busines...

we are looking for motivated and results-driven individuals to join us as telesales representatives. You should be able to promote and sell the companys products and services over phone calls. Besides you should also be able to determine the customer requirements and preferences maintain a record of...

Job Title: Receptionist & Administrative Assistant Location: NairobiPOSITION SUMMARYWe are seeking a professional organized and proactive Receptionist to join our team. As the first point of contact for our office you will play a crucial role in shaping our customers experience while providing essen...

The Sales Operations Associate Beverages & Snacks will provide critical back-office and administrative support to the sales team ensuring efficient order processing accurate reporting and smooth coordination between sales distributors logistics and finance. The role is essential in driving sales ef...

The Sales Operations Associate Beverages & Snacks will provide critical back-office and administrative support to the sales team ensuring efficient order processing accurate reporting and smooth coordination between sales distributors logistics and finance. The role is essential in driving sales ef...

We are looking for a detail-oriented and results-driven Sales Operations Officer to support the overall efficiency and effectiveness of our sales operations. This role will focus on streamlining processes ensuring accurate order processing and coordinating between various teams (Sales Procurement Lo...

1. Collection tasksAssist GBS teams with unreconciled items (2nd level escalations). Coordinate receipt identification with GBSI customers and Customer Care. Contact banks regarding unidentified sanctioned or unapplied payments. Conduct daily collections followups with cash customers.Handle daily co...

Duties and ResponsibilitiesMonitor outstanding customer balances and ensure timely collection of payments. Follow up on overdue invoices by telephone email or letter within agreed timescales.Negotiate payment plans with customers and set up terms and conditions.Allocate incoming payments and r...

Using MALs internal CRM system manage technical and Service Support escalations from all service touch points (Branch Call Centre Social Media Agencies Field service Anti-piracy team Service Desk etc.)Activate or deactivate customers satellite services upon request.Prioritizing and handling escalati...

The Officer Trade Operations is responsible for the efficient and compliant execution of Trade Finance transactions. The role ensures that all Documentary Credits Collections Guarantees and related Trade Products are processed accurately in line with international standards regulatory and compliance...