Driver Rider

PURPOSE OF THE ROLE

The Driver/Rider is responsible for the safe timely and efficient delivery of Vision Plus products documents and parcels to customers dealers retail partners and other designated destinations across Nairobi and upcountry locations. The role requires the ability to operate both motor vehicles (cars vans trucks up to 3 tonnes) and motorcycles ensuring goods arrive in perfect condition while representing the Vision Plus brand professionally at every touchpoint. The position also supports general logistics operations including collections warehouse errands and inter-office dispatch.

KEY RESPONSIBILITIES

Delivery & Distribution

Deliver Vision Plus products (TVs home appliances audio systems accessories) to dealers modern trade outlets (Naivas Quick Mart Khetias Carrefour) institutional clients and direct consumers across Nairobi and upcountry routes.

Use a motorcycle for urgent small-parcel and document deliveries within Nairobi and its environs ensuring speed and efficiency.

Plan delivery routes in advance to optimise fuel usage minimise transit time and meet scheduled delivery windows agreed with customers.

Ensure all goods are properly loaded secured and protected from damage during transit including fragile items like TV screens and glass-panel appliances.

Documentation & Compliance

Carry and present all required delivery documentation including delivery notes invoices and goods received notes (GRNs) for customer acknowledgement and sign-off.

Collect signed proof-of-delivery documents and return them to the Warehouse & Logistics team on the same day for filing and system update in Zoho Inventory.

Collect cheques cash or M-Pesa confirmation details from customers upon delivery where applicable and hand over to the Finance/Accounts team promptly.

Maintain an accurate daily delivery log recording all trips mileage fuel consumption deliveries completed and any incidents.

Vehicle & Motorcycle Maintenance

Conduct daily pre-trip inspections of the assigned vehicle and/or motorcycle checking tyres brakes oil lights mirrors and general roadworthiness.

Keep the vehicle/motorcycle clean presentable and branded in line with Vision Plus standards at all times.

Report any mechanical faults accidents or damage immediately to the Warehouse & Logistics Manager and arrange for repairs through the approved service provider.

Ensure valid insurance NTSA inspection certificates and driving/riding licences are up to date; alert management well before expiry dates.

Collections & Returns

Collect returned or defective products from customers and deliver them to the Vision Plus service centre or warehouse for inspection and processing.

Pick up stock from suppliers clearing agents or the Step Up Technologies SEZ factory at Tatu City and deliver to the Nairobi warehouse as instructed.

Collect documents parcels and supplies from banks government offices (KRA county offices) and business partners as needed.

Customer Interaction & Brand Representation

Represent Vision Plus professionally at all customer touchpoints maintaining a courteous helpful and solution-oriented attitude during deliveries.

Handle customer queries at the point of delivery and escalate any complaints or concerns to the Sales or Customer Service team immediately.

Wear the provided Vision Plus uniform and/or branded gear during all working hours and deliveries.

Safety & Security

Adhere strictly to all Kenyan traffic laws speed limits and road safety regulations at all times for both vehicle and motorcycle operations.

Secure all goods and company property during transit and at delivery points to prevent theft loss or tampering.

Follow the companys security protocols when transporting high-value goods cash or sensitive documents.

Report any security incidents near-misses or road accidents to the Warehouse & Logistics Manager immediately.

MINIMUM QUALIFICATIONS

KCSE Certificate (minimum D or equivalent).

Class B C E (for vehicles) and Class A (for motorcycles). Both are required.Valid driving licence

Valid Certificate of Good Conduct (or willingness to obtain one before joining).

Minimum 3 years of driving experience in a commercial logistics or distribution environment.

Minimum 1 year of motorcycle riding experience in an urban delivery or courier setting.

Clean driving record with no major traffic offences in the last 3 years.

Basic literacy and numeracy skills ability to read delivery notes invoices and maps/GPS navigation.

DESIRED SKILLS & ATTRIBUTES

Excellent knowledge of Nairobi roads estates and upcountry routes across Kenya.

Ability to ride a motorcycle confidently in heavy Nairobi traffic and navigate to residential commercial and industrial locations.

Strong time management ability to prioritise deliveries and meet tight schedules.

Basic smartphone proficiency ability to use Google Maps WhatsApp and simple delivery tracking apps.

Physically fit able to load and offload goods (TVs appliances) weighing up to 30 kg.

Honest trustworthy and reliable comfortable handling cash cheques and high-value electronics.

Good communication skills in English and Swahili.

Basic vehicle troubleshooting and first-aid knowledge is an added advantage.

Experience in FMCG electronics or e-commerce last-mile delivery is preferred.

KEY PERFORMANCE INDICATORS (KPIS)

On-Time In-Full (OTIF) delivery rate target 95% of all scheduled deliveries completed on time and in full.

Zero damage goods delivered without transit damage; damage incidents tracked and minimised.

Proof-of-delivery return rate 100% of signed delivery notes returned to the office on the same day.

Vehicle/motorcycle availability pre-trip checks completed daily; zero breakdowns due to neglected maintenance.

Fuel efficiency mileage and fuel consumption within approved benchmarks per route.

Customer feedback zero valid complaints about driver conduct professionalism or delivery handling.

Compliance valid licence insurance and NTSA documentation maintained at all times with zero lapses.

WORKING CONDITIONS

Field-based role with daily travel across Nairobi and periodic upcountry trips (Nyeri Nakuru Mombasa Kisumu Eldoret and other regions).

May be required to work outside standard hours during peak seasons promotions or urgent delivery requirements.

Will operate both company vehicles (van/pickup/truck) and company motorcycles depending on delivery needs.

Personal protective equipment (helmet reflective vest gloves) provided for motorcycle operations.

Requirements

MINIMUM QUALIFICATIONS

KCSE Certificate (minimum D or equivalent).

Class B C E (for vehicles) and Class A (for motorcycles). Both are required.Valid driving license

Valid Certificate of Good Conduct (or willingness to obtain one before joining).

Minimum 3 years of driving experience in a commercial logistics or distribution environment.

Minimum 1 year of motorcycle riding experience in an urban delivery or courier setting.

Clean driving record with no major traffic offences in the last 3 years.

Basic literacy and numeracy skills ability to read delivery notes invoices and maps/GPS navigation.

DESIRED SKILLS & ATTRIBUTES

Excellent knowledge of Nairobi roads estates and upcountry routes across Kenya.

Ability to ride a motorcycle confidently in heavy Nairobi traffic and navigate to residential commercial and industrial locations.

Strong time management ability to prioritise deliveries and meet tight schedules.

Basic smartphone proficiency ability to use Google Maps WhatsApp and simple delivery tracking apps.

Physically fit able to load and offload goods (TVs appliances) weighing up to 30 kg.

Honest trustworthy and reliable comfortable handling cash cheques and high-value electronics.

Good communication skills in English and Swahili.

Basic vehicle troubleshooting and first-aid knowledge is an added advantage.

Experience in FMCG electronics or e-commerce last-mile delivery is preferred.

KEY PERFORMANCE INDICATORS (KPIS)

On-Time In-Full (OTIF) delivery rate target 95% of all scheduled deliveries completed on time and in full.

Zero damage goods delivered without transit damage; damage incidents tracked and minimised.

Proof-of-delivery return rate 100% of signed delivery notes returned to the office on the same day.

Vehicle/motorcycle availability pre-trip checks completed daily; zero breakdowns due to neglected maintenance.

Fuel efficiency mileage and fuel consumption within approved benchmarks per route.

Customer feedback zero valid complaints about driver conduct professionalism or delivery handling.

Compliance valid licence insurance and NTSA documentation maintained at all times with zero lapses.

WORKING CONDITIONS

Field-based role with daily travel across Nairobi and periodic upcountry trips (Nyeri Nakuru Mombasa Kisumu Eldoret and other regions).

May be required to work outside standard hours during peak seasons promotions or urgent delivery requirements.

Will operate both company vehicles (van/pickup/truck) and company motorcycles depending on delivery needs.

Personal protective equipment (helmet reflective vest gloves) provided for motorcycle operations.