eCommerce Business Analyst & Project Coordinator

Channel Operations

• Own the day-to-day health of the Mirantis Webstore AWS Marketplace and Azure Marketplace listings accuracy availability and completeness.

• Coordinate product onboarding updates and deprecations across all three channels: pricing SKUs entitlements descriptions and media assets.

• Manage private offer workflows (AWS/Azure) end-to-end: initiation approval fulfillment and post-sale handoff to Customer Success.

• Liaise with AWS/Azure partner teams on listing certification metering integration and marketplace program requirements.

Project & Delivery Coordination

• Maintain a consolidated project tracker (Jira) across all active eCommerce initiatives launches integrations catalog changes and process improvements.

• Run sprint planning status meetings and async standups; surface blockers early with clear context and a proposed path to resolution.

• Author and maintain RAID logs decision records and stakeholder updates throughout delivery.

• Coordinate UAT cycles: define test cases assign testers consolidate results and own sign-off.

• Drive process automation with an AI-first mindset identify repetitive workflows and lead their automation using available AI tooling including Claude Enterprise.

Business Analysis

• Elicit document and validate functional requirements for eCommerce initiatives: listings checkout flows entitlement logic pricing models and integration changes.

• Produce BRDs user stories with acceptance criteria process maps and data flow diagrams that Engineering and QA can act on without clarification loops.

• Map end-to-end data flows across the commerce stack Webstore NetSuite ERP AWS/Azure metering APIs and document integration gaps with proposed solutions.

• Serve as the subject-matter expert on AWS and Azure Marketplace technical requirements: metering SaaS contract integration and private offer mechanics.

Reporting & Cross-functional Collaboration

• Produce weekly and monthly status reports for Business Apps & Integration leadership Finance and Sales covering channel activity launch status fulfillment health and key commerce metrics.

• Build and maintain dashboards (Looker / Snowflake / Google Sheets) tracking GMV conversion average order value fulfillment SLA and entitlement activation.

• Act as the primary coordination point with Finance align on order volumes entitlement provisioning and period-close data requirements.

• Partner with Sales to provide marketplace deal analytics and fulfillment visibility that supports pipeline reviews and forecasting.

• Document and maintain SOPs for recurring commerce operations: listing updates promo setup refund processing and entitlement provisioning.

Qualifications :

Must-have

• 2 years in a business analysis or project coordination role covering digital commerce SaaS licensing or cloud marketplace channels.

• Hands-on experience with AWS Marketplace or Azure Marketplace listing management private offers metering or SaaS contract mechanics.

• Proficiency with Jira for project tracking and Confluence for documentation.

• Experience with BI and data warehouse tooling (Looker Tableau Snowflake or equivalent) able to build and maintain reports independently.

• Strong written communication: SOPs status reports BRDs and stakeholder emails produced independently and on time.

• Comfort working across time zones in a fully remote async-first environment.

Nice-to-have

• Familiarity with WooCommerce Stripe or similar eCommerce platforms.

• Exposure to ERP or financial systems (e.g. NetSuite) from a reporting or order-management perspective.

• Experience in QA or UAT coordination writing test cases managing cycles driving sign-off.

• Exposure to AI tooling for workflow automation LLMs prompt engineering or no-code AI integrations.

• Understanding of Kubernetes container or cloud infrastructure product categories.

• PMP PMI-ACP CBAP or equivalent certification.

Additional Information :

What does Mirantis offer you

- Work with an established Silicon Valley leader in the cloud infrastructure industry;
- Work with exceptionally passionate talented and engaging colleagues helping Fortune 500 and Global 2000 customers implement next-generation cloud technologies;
- Be a part of cutting-edge open-source innovation;
- Thrive in the high-energy environment of a young company where openness collaboration risk-taking and continuous growth are valued;
- Professional development and training;
- Attend conferences and working groups;
- Company outings happy hours hackathons and tech talks;
- Receive a competitive compensation package with a strong benefits plan.

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Remote Work :

Yes

Employment Type :

Full-time