Support Manager Jobs in Jordan

Line management for support staff such as Finance, HR & Admin and Logistics. Member of the Area Management Group Compliance with and adherence to NRC policies, guidance and handbooks and donor/auditor requirements Provide input on operational support to the Area Plan of Actio More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Line management for support staff such as Finance, HR & Admin and Logistics. Member of the Area Management Group Compliance with and adherence to policies, guidance and handbooks and donor/auditor requirements Provide input on operational support to the Area Plan of Action, a More...

Manage and triage incidents and service request assigned to team queues in Zohodesk . Possess or quickly gain detailed knowledge of the work done by the application development teams to effectively document and support the applications . Develop and mentor More...

Develop a culture of customer service. Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry. Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfacti More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Crossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes? Are you a customer support veteran who relies on deep technical experience and lead More...

Develop and implement procurement policies and procedures to ensure efficient and effective procurement practices. Manage the procurement process, including identifying and selecting vendors, negotiating contracts, and purchasing goods and services. Develop and manage procurement More...

Conducting Deep Dives. You will dive into specific areas of support that are not currently meeting our quality bar (e.g., a decline in NPS or an increase in reopened tickets). Writing Improvement Proposals. You will make improvement recommendations based on your deep dive findings More...

Making important decisions. Our customer support organization is an efficient machine capable of handling hundreds of products, thousands of support tickets per week, and tens of thousands of customers worldwide. Your job is to make sure the engine runs smoothly. Ability to under More...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support More...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support More...

Manage and lead a diverse and inclusive team of Support Engineers and Support Escalation Engineers, with focus on team performance. Enable an environment in which people can do their best work, ensuring your team builds the customer focus, collaboration skills, technical expertise, More...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations Commit to Performance Management & Recognition Program. Provide guidance and coaching to team for addressing highly complex, strategic financial and executive level cases, including cus More...

Provide overall technical direction of the programme with consciousness to the context development of: “one refugee approach”, Persons with Disabilities (PWDs), and Early Childhood. Lead social protection programs within Social Support Center’s efforts to develop More...

Nurture the Microsoft culture in the team, fulfilling the Model, Coach and Care expectations through: Attract, Develop, and Retain Talent Deliver Results Through Teamwork Role Model Microsoft Values Commit to Performance Management and Recognition Program. Provide guidance and More...

Wanted to report it without changing it to Sunnah System manager The nobility in the system of governance in the administration - Action on Establishment and Evaluation of Application Management - Guaranteed implementation of the correct method and non-existence of possible errors More...

Reporting and assisting users and partners with pipeline management on a daily basis Liaising with TLS engagement teams across the region to ensure the opportunities are up to date Following up with Partners to ensure KPIs on sales credit accuracy Assisting users with unlocking o More...

Be the CSD point of contact in region for CSS leadership. Lead the regional deployment of the CSS CSD Customer Aligned Support Manager and Engineer Capabilities. Work with the Area & OU leads to develop the regional Customer Aligned Support community to be successful. Support More...

- Manage and lead assigned projects from initiation to closing. - Facilitate the definition of project scope, goals, and deliverables. - Maintaining and monitoring project plans, project schedules, work hours, budgets, and expenditures. - Ensuring project deadlines are met. - Dete More...