Walk in drive for Operations Associate

Walk In Drive _ Operations Associate

Date - 28th & 29th October 2021

Time - 11am to 4pm

Roles & Responsibilities :

• Responsible to convert the inbound leads and outbound leads ( Medical, Non-Medical or NGO Leads)

• Responsible to achieve daily, weekly & monthly set targets

• Ability to make 40 - 50 calls or more in a day

• Respond, manage & resolve end to end customer queries of inbound and outbound

• Communicate and increase the participation of the customer to fundraise on the platform

• Communicate with customers through series of actions ( either via phone calls, email or chats)

• Develop long-lasting relationships with the customers that exceed the company and customer experience

• Follow SOPs and adapt new processes

• Collaborating with multiple teams, understanding the process and seamless integrating sales & customer service

Requirements

Basic Qualification :

• Bachelor’s Degree or Post Graduate Degree in any discipline

• 1 or 2 years of experience as a sales executive, customer service executive, or operations associate

• Experience in handling customer calls

• Experience working on CRM’s

Desired Skills

• Impeccable written & oral communication skills in English & Local Language

• Target oriented & hunger for personal growth and overall development

• Strong organizational and interpersonal skills

• Should have worked in a team environment

• Ability to convince & convert customers

• Ability to multitask

• Excellent time management skills

• Basic Knowledge of Microsoft tools (excel, word, PowerPoint etc.)

• An extreme level of flexibility and adaptability to new tasks & environments

• Responsible, Capable & has the ability to work independently

• Logical Thinker and look to solve problems in a strategic way

• Basic Analytical skills will be added bonus

Basic Understanding of what we do at Impact Guru