VTC Technician

VTC Technician

• Working Location: Mons, Belgium
  
• Security Clearance: NATO Secret
  
• Language: High proficiency level in English language
  

EXPERIENCE AND EDUCATION:

Essential Qualifications/Experience:

Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience

3 years recent experience in VTC Operations

4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco

3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)

Good knowledge of Video Conferencing Protocols and Standards

Experience with VTC Scheduling Solutions

ITIL Foundation

Operate VTC Service Desk Services

Operate VTC Scheduling Services

Operate VTC Video bridging Services

Operate VTC recording, playback and streaming services

Create, report, track and close VTC Resource and Service Trouble Tickets

Monitor, collect and survey VTC Resource and Service Trouble Tickets

Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive)

Monitor and Reports VTC Resource and Service Performance and Quality

Support End-2-End VTC Service Testing