VTC Technician
صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني
الوصف الوظيفي
- Working Location: Mons, Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Higher Secondary education or completed higher vocational training in a related field leading to a formal technical or professional certification with 3 years related experience
3 years recent experience in VTC Operations
4 years recent practical experience configuring, installing and troubleshooting industry standard VTC Endpoints from both Polycom and Cisco
3 years recent practical experience configuring, installing and troubleshooting industry standard VTC Infrastructure Hardware from both Polycom and Cisco, including (Polycom RMX, MGC, RPRM, DMA)
Good knowledge of Video Conferencing Protocols and Standards
Experience with VTC Scheduling Solutions
ITIL Foundation
Operate VTC Service Desk Services
Operate VTC Scheduling Services
Operate VTC Video bridging Services
Operate VTC recording, playback and streaming services
Create, report, track and close VTC Resource and Service Trouble Tickets
Monitor, collect and survey VTC Resource and Service Trouble Tickets
Identifies, verifies and diagnoses suspected trouble VTC Resources and Services through monitoring (active and proactive)
Monitor and Reports VTC Resource and Service Performance and Quality
Support End-2-End VTC Service Testing
نوع التوظيف
دوام كامل
