Voice Telecom Engineer

Job Summary:

A telephony technology engineering firm is expanding and has an opportunity for a Voice/ Telecom Engineer who can provide telephony support and guidance to the technical support team and company. This will involve ensuring that the telecom technology is adhering to best practices and addressing technical challenges to continue the company s goal of delivering exceptional solutions.

This company s deep industry knowledge and expertise of telecommunications, wireless, IT, video and mobile network provides their clients a wide range of technology services. They are also providing solutions to companies to follow the FCC mandate initiatives.

Duties/Responsibilities:

• The ideal candidate will have experience as a Voice/ Telecom Engineer, including strong telephony knowledge and expertise, as well as driving the operations side of the business.
• Expert knowledge and experience in key VoIP signaling protocols such as SIP and Media protocols (RTP/SRTP and SIP/TLS),SDP, RTCP and Transcoding.
• Expert knowledge of Analog and Digital VoIP Gateways (ATAs) as well as 4G/LTE and 5G Wireless Routers.
• Thorough understanding of basic Networking principles such as LAN, WAN, TCP/IP, UDP, SSH, TELNET, ICMP, SNMP, NTP, FTP/SFTP, etc.
• Strong knowledge and ability to perform interoperability and troubleshooting of Life Safety Speciality systems such as Fire Panels, Security Panels, Elevators, etc.
• Strong knowledge of FoIP and Fax related systems and servers as it relates to the Healthcare, Municipalities, and Insurance industries.
• Experience with Session Border Controllers (2+ years preferred) and ability to diagnose issues by collecting and analyzing TCPDUMPs, Wireshark captures, call ladder diagrams, etc.
• Possesses thorough understanding of Session Initiation Protocol (SIP) signaling call flows and ability to analyze and perform deep-dive packet analysis which may include DTMF interworking.
• Understanding and working knowledge of UNIX/LINUX kernel based servers and systems
• Thorough understanding of call routing and processing between end-to-end systems (CPE, Access, Core and Peering infrastructure).
• Knowledge in VoIP, IMS and VoLTE architecture is a plus.
• Ability to multi-task, pivot on-demand and adjust priorities based on workload in a dynamic and fast-paced environment.
• Must be a great team player who can communicate clearly and precisely with both internal and external organizations and vendors.

Required Skills/Abilities:

• Strong work ethic, interpersonal and customer service skills.
• Hands-on experience with Voice/ Telecom issues including solving complex problems. Expert-level knowledge of sector technology and processes.
• Strong verbal and written communication skills, and conflict resolution skills.
• Critical and strategic thinking; strong analytical and problem-solving skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Ability to function well in a high-paced and at times stressful environment.
• Leadership, teambuilding, and mentoring skills.
• Flexible thinking, including the ability to pivot and try new approaches when faced with challenges.
• Organizational, planning, and documentation skills.
• Proficiency using presentation software to explain complex information to non-technical management personnel and other stakeholders.
• Ability to work on multiple projects in various stages simultaneously.
• Proficient with MS Office (Word, Excel, Outlook), advanced spreadsheet skills, and related applications.

Education:

• Bachelor s degree in technology/ telecommunications, management information systems, or related field or equivalent related experience

This position is in the office and may be remote occasionally as the business unit requires.