vendor
Posted on :
18-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2283241
- Supporting Amazon’s Selling Partner’s to solve any incoming issues via 3 channels of communication (Phone, Email & Chat)
- Managing high volumes of inbound and outbound calls, emails and chats in a timely manner
- Identifying customers’ needs, clarify information, research every issue and providing solutions
- Exemplifying Amazon’s Leadership Principle for Customer Obsession by consistently displaying a genuine passion for our customers, delivering an exceptional customer care experience with every contact.
- Building sustainable relationships and engaging customers by going the extra mile
- Ability to oversee and achieve various KPIs like Quantity & Quality, Resolution Rate, Transfer Rate etc.
- Open to collaborating with various stakeholders like Resolver Groups, Account Managers etc.
- Documenting all Selling Partner interactions and information according to standard operating procedures
- Ability to troubleshoot and provide product guidance and support to all Amazon’s Sellers and Vendors
Employment Type
Full Time
Department / Functional Area
Key Skills
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