Utilities Solutions Engineer

Responsibilities:

• Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
• Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
• Exercises independent judgment within defined parameters.
• Develops expertise and practical knowledge of applications within business environment.
• Resolve routine in-scope technical incidents independently.
• Work with team members to resolve more complex incidents.
• Document known errors and workarounds. identify and action escalations in line with defined policy
• Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
• Understand and escalate scope changes per change control process.
• Ensure Configuration Management Database (CMDB) entries are complete and accurate.