Training Supervisor ....
Training Supervisor - Majorel Egypt
Posted on :
20-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2550122
Job Responsibilities:
This job has been sourced from an external job board.- Manage trainers & oversee the daily workflow.
- Set action plans related to training department complaints.
- Determine the training team stationery needs and follow up with the administration team with fully controlling on the consumption.
- Reviews the performance of trainers and coaches monitors their results and gives them direction for ongoing performance and result improvement.
- Manage trainers performance and responsibilities and report the performance to the direct manager (monthly quarterly and annual performance).
- Providing the client with the training plans & identifying areas for improvement.
- Provide the training performance & efficiency reports
- Follow up and audit the reports concerning the Training team.
- Identifying training needs and provide recommendations on programs and activities.
- Responsible for trainees safety through training company policy compliance training rules and supervision of the trainees.
- Understanding customer needs and requirements to develop effective quality & Training processes.
- Evaluate the delivered training efficiency (training results survey etc)
- Conduct & manage effective induction programs and coordinate training activities.
- .Create and enhance training manuals testing and evaluation procedures multimedia visual aids and other educational materials and presentations.
- Designing delivering and administering training programs for Different Criteria.
- Review & Maintain the consistency of the materials.
- Select appropriate training methods or activities
- Perform periodical (Quarter) verification for (Agents and annually for supporting functions & trainers)
- Creating the refreshment agenda regarding the lowperformance agents
- Review the Knowledge updates and remove of obsolete data on a regular basis.
- Determine the needed action for the new hired to enhance their quality.
- Conducting staff training.
- Ensure understanding & compliance with Majorel vision mission and values and follow regulatory Majorel policies & procedures.
- Ensure subordinates comply with the code of conduct and policies.
- Cooperating with the Quality team to handle Quality calibration the third error and the major updates
- Coordinates with all internal functions within various departments to ensure the completion of training processes.
- Working with Global and regional teams to ensure alignment and continuous cooperation.
- Ensure that all the processes of the Training meet COPC Standards and requirements.
- Evaluate team performance in accordance to COPC standards.
- Maintain a keen understanding of training trends developments and best practices.
- Performs miscellaneous jobrelated duties as assigned.
- Bachelors Degree.
- Minimum 1 years managing Teams
- Level of English: Excellent Level.
- Experience in Training preferable
- Outstanding knowledge of learning theories and training methodologies.
- Passion for teaching and public speaking.
- Strong teamwork abilities.
- Indepth knowledge assessment protocol.
- Knowledge of competency assessment.
- Experience with elearning platforms.
- Strong understanding of business goals and standards for customer service.
- Presentation and Problem analysis skills.
- Listening skills.
- Excellent interpersonal and communication skills.
- Problem solving and coaching skills.
- Delegation Standards and Negotiating Skills.
- Time Management.
- Leadership skills.
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Employment Type
Full Time
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