Tracing Advisor
Posted on :
24-01-2023
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 1878587
Responsibilities:
• Assist the customer retention & care team leader to carry out relevant CS staff orientation programs and on- the-job training for CSA recruits.
• Provide full tracing services for customers by investigating shipment incidents involving undelivered, returned, misrouted, delayed, lost damaged shipments etc.
• Handle all trace enquiries in accordance with service standards and processes.
• Deliver best in class customer service by fulfilling each customer’s unique needs while adhering to DHL policies.
• Respond to customer queries regarding information on prices, customs requirements etc
• Liaise with other departments and Operations to address issues on service recovery.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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