The Business Integration Lead

The Business Integration Lead

Location Remote

Mandatory Areas
Must Have Skills
Skill 1 10 Yrs of Exp Exposure to Good Manufacturing Practices (GMP) or healthcare industry experience (i.e. clinical)
Skill 2 10 Yrs of Exp broadbased business experience that includes supervisory/management responsibilities within a major multiunit company; multinational experience
Skill 3 10 Yrs of Exp Advanced excel and SQL skills; proficient in Microsoft office; experience in financial systems like SAP HFM Oracle Office 365 and SharePoint 2013

The Business Integration Lead is responsible for supporting commercial integration and operationalefforts for the divisions most strategic customers. This role ensures the goals of the customer align withthe goals of the organization in an effort to grow the business and improve the overall customerexperience.Key Responsibilities: Operationalize customerdefined strategies within Clinical Services to drive customer growthfinancial return productivity customer satisfaction and/or the customer experience. Elementsinclude but are not limited to Master Service Agreements (MSAs) Total Quality Agreements(TQAs) work processes quoting pricing models contracting customer collaboration toolstechnology integrations and other projects or initiatives defined by our strategic customers. Operate as the global central point of contact to assist commercial teams with strategynegotiation financial analysis problem solving and/or any other issue that may arise whendealing with our strategic customers. Based on internal capabilities and customer requirements standardize where possible customerinterfaces/deliverables for efficiency and productivity. Negotiate/collaborate with customers to finalize MSAs TQAs pricing lists and other documents. Conduct business due diligence on new customer initiatives to ensure viability of proceeding;identify benefits and risks; propose recommendations and appropriate risk mitigation solutionsfor consideration. Develop Strategies for any new business endeavor that may arise out of the course of typicalcustomer meetings. Identify challenges with our customer interfaces; create and implement process changes thatimprove the overall customer or employee experience. Provide guidance on questions involving quotes contracts or other situations that may arise inday to day operations with our customers. Assist in the development and presentation of final customer deliverables. Drive/support other strategic customer initiatives as needed.Minimum Requirements/Qualifications: A Bachelors degree in Business Marketing Finance Economics or related field; MBA CPA orPPM preferred Exposure to Good Manufacturing Practices (GMP) or healthcare industry experience (i.e.clinical) preferred 7 years of broadbased business experience that includes supervisory/managementresponsibilities within a major multiunit company; multinational experience preferred Demonstrated ability to plan and manage complex projects; able to effectively prioritize anddeal with ambiguity Demonstrated ability to effectively solve problems and provide solutions to internal or externalissues Excellent leadership and interpersonal relationship skills that promote collaboration andtransparency across the organization as well as with customer teams Collaborative style with a demonstrated ability to work within a matrixed environment and withexternal customers; an ability to negotiate and influence outcomes and drive change bothinternally and externally Advanced excel and SQL skills; proficient in Microsoft office; experience in financial systems likeSAP HFM Oracle Office 365 and SharePoint 2013 Flexible with an ability to effectively work across time zones in complex projects and in variedwork locations.