Technology Hub Analyst
Posted on :
18-02-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
18-02-2024
Job Description
Req ID : 2542661
Requirement for 1 x Support Analyst to provide Technology Hub services for Potash at BHP Saskatoon.
The Technology Hub provides Level 1 / 2 Desktop Support both inperson and remote to users from a central location in the BHP Offices.
Scope:
Logging and creating Interactions Incidents and Service Requests
Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
Managing Interactions Incidents and Service Requests through to closure
Managing escalations related to Incidents and Service Requests
Installing configuring and supporting enduser equipment and devices (Laptop Desktop Printer and Unified Communications)
Management of hardware failures (Laptop Desktop Printer and Unified Communications) coordinate with Hardware Service Provider for replacement parts and warranty repairs
Hands and Feet Support for Remote Resolver Teams
Small Project / Minor Demand Support (Floor Moves Relocations and Reshuffles)
Event and Townhall Unified Communicatons Support (Webex Microsoft Stream)
The Technology Hub provides Level 1 / 2 Desktop Support both inperson and remote to users from a central location in the BHP Offices.
Scope:
Logging and creating Interactions Incidents and Service Requests
Tracking progress of Incidents and Service Requests through to closure with Global Service Desk and other Resolver Teams
Managing Interactions Incidents and Service Requests through to closure
Managing escalations related to Incidents and Service Requests
Installing configuring and supporting enduser equipment and devices (Laptop Desktop Printer and Unified Communications)
Management of hardware failures (Laptop Desktop Printer and Unified Communications) coordinate with Hardware Service Provider for replacement parts and warranty repairs
Hands and Feet Support for Remote Resolver Teams
Small Project / Minor Demand Support (Floor Moves Relocations and Reshuffles)
Event and Townhall Unified Communicatons Support (Webex Microsoft Stream)
Employment Type
Full Time
Company Industry
Key Skills
- Business Process
- Active Directory
- Customer Service
- Information Technology
- HIPAA
- Information Security
- Infrastructure
- Linux
- Project Management
- Nist
- Risk Assessments
- Procedures
- hardware
- Data Analysis
- Technical Support
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