Technical Support Specialist L2
Posted on :
11-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 923158
Job Description
Essential
- Excellent customer service skills with a focus on empathy, resourcefulness and responsiveness
- Excellent organizational, written and oral communication skills.
- Display a strong sense of urgency
- Strong attention to detail
- Basic (or greater) understanding of Linux, SQL server 2012, Windows Server 2012
- Knowledge of HTML, XML or CSS
- Ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation
Job Requirements
Advantageous
- Good understanding of SQL server 2012
- History in supporting and troubleshooting cloud-based products
- Basic (or greater) understanding of DevOps from both an operational and development perspective
- Good understanding of Windows Server 2012
- Familiarity with RDP tools and TCIP/networking connectivity
- Understanding of monitoring tools such as New Relic (or similar) would be desirable
- Experience with using Puppet is a plus.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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