Technical Support Specialist

Technical Support Specialist (Italian Market) Deliver Exceptional Support & Build a Rewarding Career

Do you have a passion for technology and a knack for solving problems Are you fluent in Italian and eager to provide exceptional customer service

Were looking for a talented Technical Support Specialist to join our growing team! In this role youll be the hero behind the scenes providing topnotch support to our Enterprise customers in the Italian market. Youll leverage your strong technical knowledge and communication skills to diagnose issues identify solutions and ensure customer satisfaction.

Heres what youll be doing:

• Become a Technical Superhero: Be the first line of defense for our customers tackling technical challenges related to Office 365 (especially Exchange Online) Networking Active Directory and more.
• Master of ProblemSolving: Gather information conduct indepth research and collaborate with colleagues and subject matter experts to pinpoint root causes and deliver effective solutions.
• Communication Champion: Clearly explain complex technical concepts to a diverse audience fostering trust and building strong relationships with customers.
• Service with a Smile: Maintain a serviceoriented approach exceeding customer expectations and proactively addressing concerns before they escalate.
• Continuous Learning: Embrace a growth mindset and participate in ongoing training opportunities to further hone your skills and specialize in specific areas.

Were looking for someone who:

• Speaks Italian fluently: Confidently communicate with our Italian customers both verbally and in writing.
• Office 365 Guru: Possess a strong understanding of Office 365 particularly Exchange Online and its functionalities in an Enterprise environment.
• Technical Powerhouse: Have a solid foundation in networking protocols authentication (Basic Kerberos NTLM) and PowerShell.
• Directory Synchronization Savvy: Experience working with tools like DirSync and Azure AD Connect is a plus.
• DNS Decipherer: Understand DNS records management and troubleshooting techniques.
• Active Directory Ace: Navigate Active Directory with ease including FSMO Roles Domains & Trusts and Sites & Services.
• Network Capture Ninja: Be comfortable reading and analyzing network captures to identify issues.
• Team Player: Value collaboration and enjoy working with others to achieve common goals.
• Customer Advocate: Possess a genuine desire to help customers and ensure their success.
• Learner for Life: Embrace new challenges and continuous learning opportunities.

Why Youll Love Working Here:

• Relocation Support: Well ease your transition with airport pickup registration assistance flight reimbursement and more!
• Live Comfortably: Enjoy accommodation in a fullyequipped company apartment (including utilities) for your first 14 months.
• Learn a New Language: Take advantage of free Portuguese lessons and immerse yourself in the local culture.
• WorkLife Balance: Maintain a healthy worklife balance with a standard 40hour workweek and rotational shifts.
• Competitive Salary: Earn an attractive salary package with room and meal allowances plus holiday and Christmas bonuses.
• Develop Your Career: Grow with us! Explore opportunities for specialization and career advancement.
• Fun Work Environment: Enjoy perks like sports activities cooking lessons and a supportive team atmosphere.

Ready to Join Our Team

Apply today and take the first step towards a rewarding career in technical support!

Training:

• 4week intensive training program in English (8 hours/day)
• Training compensation: 92.80 euros per week

Salary:

• 1300.84 euros gross monthly (including room & meal allowances holiday & Christmas bonuses)
• 1417.5 euros gross monthly (including meal allowances holiday & Christmas bonuses)

Join us by May 10th 2024!

Remote Work :

No