Employer Active
• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries
• Receiving, tickets via ticketing system, telephone, and email
• 1st line support - troubleshooting of IT
• Troubleshoot basic network issues and pulling the logs and investigation
• Escalate unresolved calls to the next level support team
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Respond to emergency situations and be on-call as assigned
• Maintain compliance with company training and required read/reviews
• Perform other related duties as required or assigned by team lead or manager
Full Time